Malwarebytes v Plumbytes

[WireRopes]

I recently experience continual blocking by Malwarebytes of a file associated with Vscreenshot, no idea where Vscreenshot camefrom so I searched on-line for a solution to sort this out. Malwarebytes doesn't offer any. A number of sites recommended Plumbytes so I downloaded it, bought the license and sorted out the problem. Plumbytes did identify quite a few problems and 9 serious threats that Malwarebytes didn't. These have now been eliminated. The problem I now have is that Malwarebytes regularly reports files as potential threats but these are all associated with Plumbytes. How do I tag these files as safe?

This is annoying; instead of getting a popup screen from Malwarebytes that all is Ok, I have to check the report.

[Firefox]

Hello and Welcome... (FYI, this is my opinion, and I do not work for Malwarebytes)

Plumbytes sounds like a scam to me... A program that runs a scan on your computer, finds so called threats (scare tactic) and then makes you pay money to remove them (hence why they get detected as a PUP most likely by Malwarebytes and are most likely not false positives or should be white listed)...  If I were you I would get a refund, and remove the software

Have a read threw this thread, and simply do a google search on this software... MalwareTips Post: Plumbytes Antimalware - Anyone heard of this software?

Edited July 6, 2017 by Firefox

[exile360]

I can't speak to the usefulness of the other software but I will say this, the reason that we always have (and always will) offer free remediation of all detected threats in Malwarebytes is primarily due to the fact that we do not believe it is ethical to require someone to enter credit card or other sensitive payment information on a system which is currently infected with malware.  Or to put it another way, if you have a Trojan/keylogger/backdoor/spyware or similar threat on your system designed to steal credit card/bank account/PayPal or other sensitive info that you view/type on the system and we then require you to enter any info of this type on that system in order to use our software to remove the threats that it's found, that would be morally irresponsible of us as an anti-malware vendor.

That's the primary reason, and the secondary reason is that we actually believe in our motto which states: "Everyone has the right to a malware free existence!" which simply means that we believe everyone, regardless of whether or not they're paying us, has the right to be free from malware.  So we don't charge for remediation and the scan engine in our free version is fully capable of detecting and removing everything that the scan engine in our paid version can.  That said, there are obviously other realtime components in our paid product which can prevent threats earlier in the attack chain which cannot be implemented in an on-demand scan engine (such as behavioral detection of exploits and ransomware as well as blocking malicious websites etc.) so there are real benefits to using our paid product, however when it comes to remediation after the fact for an already infected system, we do not charge for it and that's why.  Likewise, we offer a free 14-day trial of our paid product so that users may try the software out for themselves and determine if they believe it's worth paying for a subscription/license.  We even take it one step further and offer a 30-day money-back guarantee which allows them to return their subscription and get a full refund if they're unsatisfied with the software for any reason at all (or even no reason and they just want to return it because they simply changed their mind).  We aren't so desperate to have customers who aren't happy with our products to pay us money that they don't want to.  We want our customers to be happy with the software we provide and the protection that it offers them.

In fact, if a user comes to our forums here infected with malware, even if our free product was unable to successfully detect and/or remove it, we'll help them to clean their system free of charge, regardless of whether they're a paying customer or not.  Think of it like the opposite of the tech support scams you see where they tell you that you're infected (when often you actually aren't) and they want to charge you upwards of $300 to remove the malware from your system (and you must pay them in advance, of course).

[WireRopes]

Thanks for your replies and advice; I guess Plumbytes exist because of naive people like me are easily misled. Having said that; using Plumbytes sorted out a problem that Malwarebytes didn't.

[Porthos]

22 minutes ago, WireRopes said:

Having said that; using Plumbytes sorted out a problem that Malwarebytes didn't.

What exact problem was that? Does Plumbytes have any logs you can show us?

[WireRopes]

Hi, given the comments previously, I have removed Plumbytes and so far so good.

[Firefox]

1 hour ago, WireRopes said:

Hi, given the comments previously, I have removed Plumbytes and so far so good.

Good move!