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Removal instructions for OnlineWorkSuite

1 post in this topic

ID: 1   Posted

What is OnlineWorkSuite?

The Malwarebytes research team has determined that OnlineWorkSuite is a browser NewTab. These so-called "NewTabs" can manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
OnlineWorkSuite is a member of the Mindspark/Ask family now known as IAC Applications.

How do I know if my computer is affected by OnlineWorkSuite?

You may see this browser extension:

warning1.png

these warnings during install:

warning5.png

warning6.png

You may see this entry in your list of installed software:

warning4.png

and this new homepage in the affected browsers:

startpage.png

How did OnlineWorkSuite get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from their site.

website.png

How do I remove OnlineWorkSuite?

Our program Malwarebytes can detect and remove this potentially unwanted program.
You can use their own uninstall instructions first, but I would advise to follow the steps below anyway.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of OnlineWorkSuite?
  • If you are using Chrome, you may have to remove the Extension manually under Tools > More Tools > Extensions. Click on the bin behind the OnlineWorkSuite entry and confirm Remove in the prompt.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the OnlineWorkSuite hijacker. It would have warned you before the hijacker could install itself, giving you a chance to stop it before it became too late.

 

protection1.png


and it blocks traffic to some of their domains:
 

protection2.png


Technical details for experts

Possible signs in a FRST log:

 
 HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://hp.myway.com/onlineworksuite/ttab02/index.html?n={n1}&p2={p21}&ptb={ptb1}&coid={coid1}
 FF Homepage: hxxp://hp.myway.com/onlineworksuite/ttab02/index.html?coId={coid2}&subId&ln=en&n={n2}&ptb={ptb2}&st=tab&p2={p22}&si
 FF Extension: OnlineWorkSuite - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\_j1Members_@free.onlineworksuite.com [2017-07-06]
 C:\Users\{username}\AppData\Local\OnlineWorkSuiteTooltab

OnlineWorkSuite Internet Explorer Homepage and New Tab (HKCU\...\OnlineWorkSuiteTooltab Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network, Inc.) <==== ATTENTION
The most relevant changes made by the installers:
 
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\OnlineWorkSuiteTooltab
       Adds the file TooltabExtension.dll"="10/19/2016 7:03 PM, 266864 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com
       Adds the file bootstrap.js"="7/6/2017 8:33 AM, 24987 bytes, A
       Adds the file chrome.manifest"="7/6/2017 8:33 AM, 135 bytes, A
       Adds the file chrome.manifest.restartless"="7/6/2017 8:33 AM, 135 bytes, A
       Adds the file install.rdf"="7/6/2017 8:33 AM, 1485 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\chrome
       Adds the file ffxtbr.jar"="7/6/2017 8:33 AM, 345303 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\META-INF
       Adds the file manifest.mf"="7/6/2017 8:33 AM, 680 bytes, A
       Adds the file mozilla.rsa"="7/6/2017 8:33 AM, 4194 bytes, A
       Adds the file mozilla.sf"="7/6/2017 8:33 AM, 121 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\onlineworksuite_j1

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
       "Start Page" = REG_SZ, "http://hp.myway.com/onlineworksuite/ttab02/index.html?n={n1}&p2={p21}&ptb={ptb1}&coid={coid1}"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\OnlineWorkSuiteTooltab Uninstall Internet Explorer]
       "DisplayName"="REG_SZ", "OnlineWorkSuite Internet Explorer Homepage and New Tab"
       "HelpLink"="REG_SZ", "http://support.mindspark.com/"
       "Publisher"="REG_SZ", "Mindspark Interactive Network, Inc."
       "UninstallString"="REG_SZ", "Rundll32.exe "C:\Users\{username}\AppData\Local\OnlineWorkSuiteTooltab\TooltabExtension.dll" U uninstall:OnlineWorkSuite"
       "URLInfoAbout"="REG_SZ", "http://support.mindspark.com/"
    [HKEY_CURRENT_USER\Software\OnlineWorkSuite]
       "Start Page"="REG_SZ", "http://hp.myway.com/onlineworksuite/ttab02/index.html?n={n1}&p2=^CP6^yyyyyy^TTAB02^nl&ptb={ptb1}&coid={coid1}"
       "UnInstallSurveyUrl"="REG_SZ", "http://@{downloadDomain}.dl.myway.com/uninstall.jhtml?surveyUrl=http%3A%2F%2Fwww.research.net%2Fr%2FHYSCVNM%3Fc%3D{ptb1}%26ptb%3D^CP6^yyyyyy^TTAB02^nl"
The Malwarebytes scan log:
 
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/6/17
Scan Time: 9:05 AM
Log File: mbamOnlineWorkSuite.txt
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.141
Update Package Version: 1.0.2300
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 337247
Threats Detected: 63
Threats Quarantined: 63
Time Elapsed: 1 min, 47 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 1
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\ONLINEWORKSUITETOOLTAB\TOOLTABEXTENSION.DLL, Quarantined, [283], [301125],1.0.2300

Registry Key: 1
PUP.Optional.MindSpark, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\OnlineWorkSuiteTooltab Uninstall Internet Explorer, Delete-on-Reboot, [283], [301125],1.0.2300

Registry Value: 1
PUP.Optional.MindSpark, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\OnlineWorkSuiteTooltab Uninstall Internet Explorer|PUBLISHER, Delete-on-Reboot, [283], [352442],1.0.2300

Registry Data: 1
PUP.Optional.MindSpark, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|START PAGE, Replace-on-Reboot, [283], [293497],1.0.2300

Data Stream: 0
(No malicious items detected)

Folder: 4
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\LOCAL\OnlineWorkSuiteTooltab, Delete-on-Reboot, [866], [356944],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\META-INF, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\chrome, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\EXTENSIONS\_J1MEMBERS_@FREE.ONLINEWORKSUITE.COM, Delete-on-Reboot, [866], [371671],1.0.2300

File: 55
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\ONLINEWORKSUITETOOLTAB\TOOLTABEXTENSION.DLL, Delete-on-Reboot, [283], [301125],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [319354],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\PREFS.JS, Replaced, [866], [356946],1.0.2300
PUP.Optional.MindSpark, C:\USERS\{username}\DESKTOP\ONLINEWORKSUITE.{coid1}.EXE, Delete-on-Reboot, [283], [365288],1.0.2300
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_onlineworksuite.dl.tb.ask.com_0.localstorage, Delete-on-Reboot, [283], [240306],1.0.2300
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_onlineworksuite.dl.tb.ask.com_0.localstorage-journal, Delete-on-Reboot, [283], [240306],1.0.2300
PUP.Optional.MindSpark.Generic, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\EXTENSIONS\_J1MEMBERS_@FREE.ONLINEWORKSUITE.COM\BOOTSTRAP.JS, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\chrome\ffxtbr.jar, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\META-INF\manifest.mf, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\META-INF\mozilla.rsa, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\META-INF\mozilla.sf, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\chrome.manifest, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\chrome.manifest.restartless, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark.Generic, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\_j1Members_@free.onlineworksuite.com\install.rdf, Delete-on-Reboot, [866], [371671],1.0.2300
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_onlineworksuite.dl.myway.com_0.localstorage, Delete-on-Reboot, [283], [240305],1.0.2300
PUP.Optional.MindSpark, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_onlineworksuite.dl.myway.com_0.localstorage-journal, Delete-on-Reboot, [283], [240305],1.0.2300

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.

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