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Exploit Protection won't turn on

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Hi!  I guess the system lost my original reply.  I have the very same problem only I have no Bitdefender.  A strange search engine or whatever (not very savvy to computer technical problems) but "Palikan" had taken over my computer.  I did a multi-stepped approach to get rid of it and I think that was what or is what is causing my Exploit to not turn on.  Is that possible?  With the multi-stepped instructions I got rid of their "start" page yet maybe they have hidden elements and my Firefox start page appears okay and seems to work yet when in address bar I type "www." "Palikan Search" appears just below in a long highlighted blue bar.  In your instructions above what is a, "locked/pinned topic"? Please bear with me as I'm not all that savvy at this!  Thanks!  Winfred0000 

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