Newly purchased Malware 3 Issue

[moetee]

I just purchased Malware 3 Premium and after downloading the updated file on the website or post download page and used my key to activate I got the following message:

 

What do I do?

[Porthos]

Your issue is most likely related to the one you had in May. Good chance your host file is at fault.

Can you try accessing https://keystone.mwbsys.com in your web browser? Let me know if you get any errors when trying to open the site

 

[moetee]

Unable to connect

Firefox can’t establish a connection to the server at keystone.mwbsys.com.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

[moetee]

Anyone?

[Porthos]

12 minutes ago, moetee said:

Anyone?

• Create and obtain an mb-check log
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

[moetee]

Done!

Addition.txt

FRST.txt

mb-check-results.zip

[Porthos]

Again just like in May you have Malwarebytes servers blocked in your hosts file. 

127.0.0.1	keystone.mwbsys.com127.0.0.1

Follow the below link and reset your hosts file to default.

http://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default

Edited July 4, 2017 by Porthos

[moetee]

Thanks, I got it to work.

 

Why was that server blocked in the first place?

[dcollins]

20 hours ago, moetee said:

Why was that server blocked in the first place?

It's hard to say since each situation is different. Many infections may try to block these sites so that programs can't register fully and can't keep you fully protected, or sometimes key generators will block these sites to allow programs to try and activate without paying.

[moetee]

Gotcha!

 

I feel like my screen somewhat twitches occasionally. What is the best way to run a process or something where it sits in my computer and allocate program background checks and logs all types of .exe services in the computer? kind of like it observes what .exe is running and what did ran and no longer running?