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Laptop freezing from a virus!

HassanWael
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HassanWael

HassanWael

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Hi,

Recently my laptop has been freezing very badly and I have to press the power button to turn it off and on again. It stays on for 5/10 minutes and then it turns off. It freezes while starting up, backing up files, copying files, etc. I would like somebody to help me. 

 

Thank You,

Hassan Wael 

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HassanWael

HassanWael

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25 minutes ago, Valinorum said:

Hi, 

Post the required logs as instructed here. 

Hi Valinorum!

Thanks for the fast reply! Really Appriciated

Just to check, do I have to post also a MB log?

 

EDIT : I am having problems while starting, the laptop is freezing while starting. What should I do?

Thank You,

Hassan Wael

Edited by HassanWael
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HassanWael

HassanWael

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Just now, Valinorum said:

Is the laptop usable? I mean that can you use it to run programs after the freeze stops. Download FRST in a clean computer. Reboot the PC in Safe Mode and copy FRST to your Desktop. Run and post the logs. 

Whenever it freezes, I have to turn the laptop off. Sometimes is usable for 15mins.

I am now not in home, I  will try it again when I am in home

 

Thank You,

Hassan Wael

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Aura

Aura

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Hi Hassan :)

Vali is currently away and asked me to step in for him so you don't get stalled during your clean-up. Now, you can attach the logs even though they're incomplete, maybe they'll allow us to shed a bit more light on your issue.

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Aura

Aura

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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