glnz Posted July 3, 2017 ID:1140154 Share Posted July 3, 2017 On my good XP Pro SP3 machine, I just got a prompt to update to a better subversion of MB, from my 3.0.[something] to I think 3.2. But when I did the version update and rebooted, the MB service was blocked - got two error messages. Checked, and MB was not running at all. Uh-oh. So I completely UNinstalled MB and reinstalled from the 3.0.x install file I still had in Downloads from this past April. And updated the definitions the normal way. It's running again as version 3.0.6. Whew! But what's the problem between the new version and XP? Important info: 1) My XP is fully updated using the POS hack. (If you don't know what that is by now, don't try it at home!!) 2) My AV is Avast, but Avast and MB have been playing nice for some time now. And Avast usually does not cause error messages like the one I describe above for the new MB. 3) I also use CryptoPrevent, which prevents .exe files from running in, for example, AppData folders. It also stops some other stuff that ransomware likes to do. Might that be the problem? if yes, is there a specific MB installation folder or file I should whitelist for the next time? Thanks, y'all. Happy Fourth and Fireworks from the good 'ole USA !! Link to post Share on other sites More sharing options...
glnz Posted July 3, 2017 Author ID:1140161 Share Posted July 3, 2017 Yes, it was the same "Unable to connect to service" that others have seen. But if I get the version update prompt again, is it SUPPOSED to work in XP? Link to post Share on other sites More sharing options...
Porthos Posted July 3, 2017 ID:1140164 Share Posted July 3, 2017 4 minutes ago, glnz said: But if I get the version update prompt again, is it SUPPOSED to work in XP? Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product. 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
glnz Posted July 3, 2017 Author ID:1140169 Share Posted July 3, 2017 Porthos, old man ... Looks good !!! MB version 3.1.2.1733 Component package version 1.0.160 Update package version 1.0.2284 Life, liberty and the pursuit of happiness !!! Link to post Share on other sites More sharing options...
Porthos Posted July 3, 2017 ID:1140175 Share Posted July 3, 2017 Thanks for the update. Link to post Share on other sites More sharing options...
glnz Posted September 2, 2017 Author ID:1159880 Share Posted September 2, 2017 (edited) Same problem - the updated MB 3.x.x stops Firefox from starting on my XP SP3 machine (that I have kept updated by using the POS hack). I also did a fresh install of MB but same problems. ALSO, as soon as I updated the MB to this new 3.x.x, it caused two BSODs. So I used the clean tool to get rid of MB completely. I don't want to re-download the new 3.x.x that is proactive (Trial Period) for two weeks. I would like to re-download MB Free that does little except when I run a scan. Where can I get that? By the way, I also have Avast AV and security on my Firefox that includes NoScript, Better Privacy, Cookie Monster, HTTPS Everywhere, etc. My PC has 4GB RAM. Thanks. Edited September 2, 2017 by glnz Link to post Share on other sites More sharing options...
glnz Posted September 2, 2017 Author ID:1159881 Share Posted September 2, 2017 (edited) Same here exactly, including Firefox issue on my XP machine that is fully updated using the POS hack. I have fully deleted this new MB trial period update 3.x.x. ALSO, as soon as I updated the MB to this new 3.x.x, it caused two BSODs. Where can we get the old MB Free that does nothing until we run a scan or check a download file? Thanks. Edited September 2, 2017 by glnz Link to post Share on other sites More sharing options...
Porthos Posted September 2, 2017 ID:1159905 Share Posted September 2, 2017 1 hour ago, glnz said: I don't want to re-download the new 3.x.x that is proactive (Trial Period) for two weeks. I would like to re-download MB Free that does little except when I run a scan. Where can I get that? It is the same download you just turn off the trial in Settings -My Account after install. Link to post Share on other sites More sharing options...
Porthos Posted September 2, 2017 ID:1159906 Share Posted September 2, 2017 1 hour ago, glnz said: Where can we get the old MB Free that does nothing until we run a scan or check a download file? I answered you in your other post. Please for all future issues start your own thread please, Thanks. Link to post Share on other sites More sharing options...
glnz Posted September 3, 2017 Author ID:1159916 Share Posted September 3, 2017 Porthos - Thanks. But the trial version causes immediate problems, including BSODs. Is there a way to download the less active Free version directly? Link to post Share on other sites More sharing options...
Porthos Posted September 3, 2017 ID:1159922 Share Posted September 3, 2017 20 minutes ago, glnz said: Is there a way to download the less active Free version directly? NO, There is no such thing anymore Sorry. Link to post Share on other sites More sharing options...
dcollins Posted September 5, 2017 ID:1160616 Share Posted September 5, 2017 You should be able to boot into Safe Mode with Networking and then deactivate the trial from there. We are looking into the issues you're reporting here as well Link to post Share on other sites More sharing options...
glnz Posted September 5, 2017 Author ID:1160623 Share Posted September 5, 2017 Devin - thanks for reply, but what do I actually do to deactivate the trial? And then I'd have to first re-install MB, yes? Sorry, but given the BSODs, I'm just not willing to take a chance. Shall wait for MB to fix the underlying problem first. Also, I posted a zip with data on another thread. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now