Behavior:Win32/Gamarue.gen!A

[1van]

I need help, whenever I try to do a complete scan with MalwareBytes 3.1.2, it freezes during the scan, after 10,000 or 20,000 scanned files the program doesn't seem to respond because it stops there and doesn't scan anymore, so I can't finish it, therefore the program can't help me with the virus (Win32/Gamarue.gen!A) Thanks in advance

[1PW]

Hello @1van and

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

1. Please save your work and close all running user applications for your convenience. applications for your convenience.

2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

3. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

[1van]

Sorry for the title.



 

mb-check-results.zip

FRST.txt

Addition.txt

[AdvancedSetup]

Please run the following fix.

NOTE: This fix will also run a Full Disk Check. The disk check may take a couple of hours to run but please let it complete.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[1van]

 

 

Fixlog.txt

[AdvancedSetup]

Please open Malwarebytes and check for updates. Then do a Threat Scan and post back that log.

Next, please run the following scans.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02

 

 

Fix with AdwCleaner

 

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[1van]

3.- Sophos Free Virus Removal Tool : There were no threats and he did not let me go into details

JRT.txt

AdwCleaner[C3].txt

FRST.txt

Addition.txt

[AdvancedSetup]

Please open Malwarebytes and check for updates. Then run a Threat Scan and post back that log.

Thanks

Ron

 

[1van]

The problem has already been solved, thank you !!!

MalwareBytesLogs.txt

[AdvancedSetup]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!