Malware Protection won't stay on

[msmith404040]

Hello.  My malware protection I noticed is turned off and won't toggle on.  It turns off after a few seconds.  I am here for help, please.  I search this problem in the forum and going to try the steps in as outlined for others by uninstalling and reinstalling the software.  Any other suggestions welcome.  I tried uploading the FRST,txt and Addition.txt files and the uploads failed.  I will try in a second post and see if it lets me.  

Thank you.

Melissa

mb-check-results.zip

[msmith404040]

My other two tests...

Addition.txt

FRST.txt

[1PW]

Hello @msmith404040 and

Thank you for the data files.  Since an MB3 Component Update was released yesterday, please perform a clean re-install following the procedure below:

1. Please follow the steps in the locked/pinned topic to uninstall the remnants of MB3 and reinstall the latest build: MB-Clean Tool (NOTE: After uninstalling with the MB-Clean tool, you will be asked to reboot.  Once restarted, the tool will ask you if you want to re-install Malwarebytes, you can select YES (it will download the MB3 release version) or you can download the MB3 release version manually (currently v3.1.2.1733-1.0.160-1.0.2251) to re-install from HERE).

2. Only if that does not correct the system's issue, then please read the following and only separately attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, and Addition.txt).

Additionally, please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Please reply with your progress.  Thank you.

Edited July 1, 2017 by 1PW

[msmith404040]

1PW, Thank you for your help.  Uninstalling and reinstalling seemed to do the trick.  It is back on now.  I appreciate you taking the time to help me.  I really appreciate it.  Now I'm going to get back to work!

Thanks so much!

Melissa

 

[1PW]

Hello @msmith404040:

Thank you for the good news update.