Malware protection won't stay on

[MichelleB]

Every time I try to turn on Malware Protection on my settings, it clicks off immediately. Am I doing something wrong? Not great with computers, so I'm not sure what to do.

Thanks for any help!

Michelle

[1PW]

Hello @MichelleB and

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

1. Please save your work and close all running user applications for your convenience. applications for your convenience.

2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

3. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

[MichelleB]

I encountered this issue after I noticed that my dashboard protection screen showed that my malware protection was off. I tried several times to turn it on, but each time it clicked off after a few seconds.

Thank you.

mb-check-results.zip

FRST.txt

Addition.txt

[1PW]

Hello @MichelleB:

Your two topics have been consolidated to one to eliminate confusion.  Thank you for the data files.  Please try a clean re-install as detailed below:

1. Please follow the steps in the locked/pinned topic to uninstall the remnants of MB3 and reinstall the latest build: MB-Clean Tool (NOTE: After uninstalling with the MB-Clean tool, you will be asked to reboot.  Once restarted, the tool will ask you if you want to re-install Malwarebytes, you can select YES (it will download the MB3 release version) or you can download the MB3 release version manually (currently v3.1.2.1733-1.0.160-1.0.2251) to re-install from HERE).

2. Only if that does not correct the system's issue, then please read the following and only separately attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, and Addition.txt).

Please reply with your progress.  Thank you.

Edited July 1, 2017 by 1PW