huego Posted June 30, 2017 ID:1139721 Share Posted June 30, 2017 Hello A while ago I installed antimalwarebytes onto an E drive onto my computer. The E drive eventually got corrupt and I no longer have it in my PC. I've searched all through my C drive to look for anything to do with antimalwarebytes, but can't find anything. The problem is, I want to reinstall antimalwarebytes however whenever I try to, it doesn't give me an option to select where to install it. It seems to skip that option and just go straight to tell me it's going to install in my E drive, which no longer exists, so I can't install it. I've tried the MBAM Clean Removal Process, but that didn't seem to work. Please help Cheers in advance Link to post Share on other sites More sharing options...
1PW Posted July 1, 2017 ID:1139727 Share Posted July 1, 2017 Hello @huego and Thank you for reporting the system's issue. The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin. Please attach the mb-clean-results.txt file to your next reply. Additionally, please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Thank you. Link to post Share on other sites More sharing options...
huego Posted July 1, 2017 Author ID:1139731 Share Posted July 1, 2017 Sorry, I can't seem to find it. When I restart my pc after running the clean nothing comes up. is that supposed to happen? Link to post Share on other sites More sharing options...
1PW Posted July 1, 2017 ID:1139738 Share Posted July 1, 2017 (edited) Hello @huego: Yes - the MB-Clean tool should have written two text files. Please delete any previous copies of MB-Clean and the current release version of MB3. Then, restart the system to the normal boot mode and log in to any Administrator account. Download a fresh copy of MB-Clean and save to the Administrator's desktop only and continue by following the procedure below: Please follow the steps in the locked/pinned topic to uninstall the remnants of MB3 and reinstall the latest build: MB-Clean Tool (NOTE: After uninstalling with the MB-Clean tool, you will be asked to reboot. Once restarted, the tool will ask you if you want to re-install Malwarebytes, you can select YES (it will download the MB3 release version) or you can download the MB3 release version manually (currently v3.1.2.1733-1.0.160-1.0.2251) to re-install from HERE). Only if that does not correct the system's issue, then please read the following and only separately attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, and Addition.txt). Please reply with your progress. Thank you. Edited July 1, 2017 by 1PW Link to post Share on other sites More sharing options...
huego Posted July 1, 2017 Author ID:1139741 Share Posted July 1, 2017 Awesome! Got it to work! Thanks. The only thing I did different this time was putting it(mb-clean) onto my desktop then running it, and also closed all open applications. Cheers Link to post Share on other sites More sharing options...
1PW Posted July 1, 2017 ID:1139744 Share Posted July 1, 2017 Hello @huego: Thank you for the good news feedback. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now