Latest MWB (Home Premium) V. 3.1.2.1733 Downloaded, WILL NOT LAUNCH!

[JBK65]

3rd years subscriber to MWB Home Premium.  Rec'd prompt multiple times starting 6/26:  'Updated Version of Malwarebytes Avalailable'.  Successfully downloaded today (6/27) via 'installation wizard'.  Laptop restarted, MWB would not launch:  "Unable to connect the service".  ~ 1 dozen attempts at opening - via taskbar, directly via start field, via program list:  same message appears.  No idea if the program is running, if I am unprotected.  Don't have time for this.  Unit is a 2011 HP ProBook 4530s running Win 7 x64 Professional.  Current browser is Explorer 9:  CANNOT be upgraded because vital Win 7 SP1 Update will NOT load, due to FLAW in HP Driver for Intel 3000 (2nd Gen) Graphics Card:  neither HP, nor Microsoft, nor Intel provide any fix or patch for this.  Dunno if this CURRENT inability to LAUNCH this latest V of MWB has any RELATION to any of the above, but it MIGHT (btw:  it was via much time spent on another thread in your MWB Forum that another HP user of a similar product posted the exact same problem, pinpointing the source of the failure).  Running MSE as back-up AV, but MWB is a superior product.  PLEASE provide a solution/work-around to this failure ASAP so I can have full protection again:  if this current 'upgraded' V of MWB is INCOMPATIBLE with my system as described above, PLEASE inform me of this, provide instructions for how to REINSTALL prior version of MWB - ie where to find prior version installation license/key, etc, and whether there might be some patch or fix that would allow me to full protection provided by your latest versions.  Any additional instruction/information would be appreciated, thanks much.

 

[Porthos]

@JBK65

Let's get some logs, please.

• Create and obtain an mb-check log
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

[JBK65]

Required to leave this station for the rest of the day, will resume obtaining requested date tomorrow.  Thanks.

[Firefox]

All you probably have to do is reinstall the latest version over the top, as the upgrade did not take correctly. Download the latest version and install over the top and reboot your computer after.

https://downloads.malwarebytes.com/file/mb3

[JBK65]

@Firefox:  that did it:  ~ 8 min download of the new version, opened immediately upon restart.  By 'over the top', I assume you mean an 'overwrite' of an existing non-launching update?  Unfamiliar with this terminology.  I can also assume that a good future practice would be to check the MWB page for the section with the latest 'stand-alone' download files, in the event that these 'auto-update' prompts fail - as in this case?  If you can provide a url for this exact location on the MWB homepage, I will bookmark it immediately as a first-line check.  Thanks to you and @Porthos for 'eyeballs' and attention on this matter.  Thanks much!

 

[Firefox]

Glad to hear its working well for you know, glad we could help. Yes the term 'over the top' is basically the same as 'overwrite'....

New Releases are announced in several places:

https://forums.malwarebytes.com/forum/11-malwarebytes-news/

https://forums.malwarebytes.com/forum/41-malwarebytes-3/

Main site:

https://www.malwarebytes.com/

You can always get the latest version from here: https://downloads.malwarebytes.com/file/mb3