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PLEASE for the love of Goodness HELP ME (licensed malwarebytes messed up)!!!!!

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My mother Laptop is running Windows 8.1 with a licensed malwarebytes Premium. I was just informed by her that for that past 2 weeks (everyday) a pop-up from malwarebytes telling a new version of Malwarebytes is ready to be downloaded and installed. Every time she presses the button to install (which I believe she taps the button more then JUST ONCE) her computer installs the version then tell her for the installation to be completed she needs to re-start her computer (which she claims has been done every time).

Now that I have the time (today) to sit down and acknowledge the problem, I am experiencing the same thing on her computer as I try to re-install a new version. So far I have scanned her computer for any nasty interference's (viruses, malware, Trojan horses, spyware, etc) even went as far as doing a scan with malwarebytes root-kit beta also malwarebytes junk-ware removal tool and I CAME UP WITH NOTHING!.

I am trying to figure out what to do next, since I have a Windows 7 computer and my  malwarebytes install of newer version went through with no problem.

Yes,  on my mother computer I have went to the malwarebytes website downloaded the PREMIUM 3 link and installed the latest/NEW version on top of the old version and its still the issue occurs. When I click on Malwarebytes icon and the program opens it simply states (A NEW AND IMPROVED VERSION OF MALWAREBYTES IS AVAILABLE. GET THE NEW VERSION FREE OF CHARGE..with an install now button)

Can someone please help!!!:unsure::wacko:

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Hello and Welcome!

Sorry your having issues, it sounds like something has gone wrong with the install.  Make sure your logged as an admin on the computer and perform the steps below.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
  3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,


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