Unable to connect the service Anti-malware Premium

[pleiades]

Hi,

I keep getting the "unable to connect the service" message when attempting to access Malwarebytes software. This happened after I clicked the Malwarebytes link to upgrade the software.  My OS is windows 8.1 pro.

mb-check-results.zip

Edited June 25, 2017 by Maurice Naggar
added additional info

[Maurice Naggar]

Thanks for the report.  Lets do this one time.  Restart Windows and re-do the setup ( one time).

Use the Start menu and do a Restart from that menu so that Windows is freshly restarted.  Now we are ready for the new install/upgrade.

Then, Please get and Save the new Malwarebytes 3.1.2  setup file "from this link"

 

Once saved, then run the mb3-setup file to start the install.

Let me know how this does.   There is  McAfee on this pc.  We may need to also adjust it so that it treats Malwarebytes as a trusted application.

Regards,

Edited June 25, 2017 by Maurice Naggar

[pleiades]

Thanks for your help, Maurice.  Your solution worked.

[Maurice Naggar]

You are welcome.  You may delete the mb-check tool and the mb-check-results.zip

Cheers.