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Malwarebytes Issue - 'Unable to connect to the service'

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My issue is that whenever I try to open Malwarebytes 3 on my Lenovo Yoga 500 (which is on Windows 10), a pop-up message saying 'Unable to connect to the service'.

My Malwarebytes would automatically open on start up, and for the first few months of my use of Malwarebytes it worked well and I would usually perform a scan after downloading something new. I downloaded Malwarebytes because my computer was infested with trojan horses, viruses and the like. After a few months using Malwarebytes, I started up my computer to see a pop up reading ' Unable to connect to the service' (screenshot attached). I shook it off, but when I tried to open Malwarebytes again, the pop up showed again. I don't know what triggered this to happen. I have seen people online suggesting to check Services for the Malwarebytes service, but it doesn't seem to be there (screenshot also attached). 

mb-check-results.zip, Addition.txt and FRST.txt are all attached. If you need anymore information to find exactly what is wrong, please say so and I will try best I can to provide it.
Thank you for taking your time to (hopefully) help with my issue.

Unable to connect to service pop up.PNG

services without malwarebytes service.JPG




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Seems like you are using the older build of Mb 3.x

I would recommend upgrading to the latest CU 1.0.141 build.

We have another tool called MB-Clean which will automate the whole process for you.

Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. Tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.


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