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Unable to contact license server


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mb-check-results.zipJust installed the latest version of Malwarebytes (updated from 3.0.6). I'm getting error stated in this thread "Unable to contact license server. Check your network settings or contact your system administrator". I do not have RO certificate or anything called "DigiCert High Assurance EV Root CA". No connectivity issues obviously. I'm typing on this forum right now.

Im a service technician at Micro Center and we use Malwarebytes heavily. Hoping to find a resolution to this quickly

Windows 10 Pro (creators update)
MLB: 3.1.2.1733

Addition.txt

FRST.txt

Edited by ltxbuilder
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Hi, Just reboot and if the problem is not solved, would request you to go to the settings and disable the auto update feature. Then reboot or restart the exe. The problem may go. Are you using free or pro version? please try. if this solves the problem, just open malware bytes and then in the right side of the opening window, click current shown in blue colour or at the top , check update icon shown as four icons, 3rd from left, 2nd from right.

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Hello, Ipw, are you asking me to send the zip file or the OP. I think, if it is OP, then he has already sent that in the first letter itself. Is it any other different file location. I do not know. But i could open that zip file and see the logs.

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Hello @ltxbuilder:

The FRST report shows some difficulties with the install & subsequent MB3 operation and validation.  Please follow the clean install procedure below, and if any issues remain, capture and attach the Setup Log {yyyy-mm-dd #nnn}.txt file from the %TEMP% sub-directory along with a fresh set of data logs.

  1. Please follow the steps in the locked/pinned topic to uninstall the remnants of MB3 and reinstall the latest build: MB-Clean Tool (NOTE: After uninstalling with the MB-Clean tool, you will be asked to reboot.  Once restarted, the tool will ask you if you want to re-install Malwarebytes, you can select YES (it will download the MB3 release version) or you can download the MB3 release version manually (currently v3.1.2.1733-1.0.141-1.0.2092) to re-install from HERE).
  2. Only if that does not correct the system's issue, then please read the following and only separately attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, and Addition.txt).

NOTE: The following MB3 information is also available: MB3 User Guide ONLINE, MB3 User Guide PDF, and the MB3 FAQ.

Please reply to this topic with your progress.  Thank you.

Edited by 1PW
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