Alana_ Posted June 22, 2017 ID:1137537 Share Posted June 22, 2017 Good morning. I do hope someone can help me please. I cannot scan my computer, I normally do this every morning, but now I am coming up with a screen that says I am not Fully protected. I have Malwarebytes Premium 3.1.2. I will attach some screen prints so that you will be able to see. I do hope I have given you enough information Many thanks Alana. Link to post Share on other sites More sharing options...
1PW Posted June 22, 2017 ID:1137540 Share Posted June 22, 2017 Hello @Alana_: Thank you for reporting the system's issue. The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin. Please save your work and close all running user applications for your convenience. applications for your convenience. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt. Thank you. Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137548 Share Posted June 22, 2017 I am so sorry, I must be a bit thick.. I only hope I can do this correctly. Hope I am doing right in trying to upload thezip file to you and not sure what to do about the black one Thank you so much..Alana. mb-check-results.zip Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137550 Share Posted June 22, 2017 MB-CheckResults june 2017.txt Link to post Share on other sites More sharing options...
1PW Posted June 22, 2017 ID:1137558 Share Posted June 22, 2017 Hello @Alana_: Thank you for the archive in your post #3. Please try and generate the final two files from step #5 of the locked/pinned topic that has you run the Farbar Recovery Scan tool. Those files are FRST.txt, and Addition.txt. Thank you again Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137576 Share Posted June 22, 2017 Alana Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137577 Share Posted June 22, 2017 Do I have to download this Farbar Recovery scan tool ? Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137578 Share Posted June 22, 2017 Sorry I have to keep leaving, I have a very sick relative who needs my help. Link to post Share on other sites More sharing options...
Firefox Posted June 22, 2017 ID:1137587 Share Posted June 22, 2017 1 hour ago, Alana_ said: Do I have to download this Farbar Recovery scan tool ? Yes you need the FRST64.exe file (assuming your OS is 64bit, which most are these days)... Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137594 Share Posted June 22, 2017 Thank you Firefox, I am not sure if my desktop XP is 32 0r 64. (which I am working on now).. I know my laptop is 64 (Windows 10)... I will have to try find out Link to post Share on other sites More sharing options...
Porthos Posted June 22, 2017 ID:1137595 Share Posted June 22, 2017 5 minutes ago, Alana_ said: I am not sure if my desktop XP is 32 0r 64. It is 32bit. Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137596 Share Posted June 22, 2017 thank you.... okay, I now have this on my screen..do I scan ?? Link to post Share on other sites More sharing options...
Firefox Posted June 22, 2017 ID:1137598 Share Posted June 22, 2017 OK, click on the button that says Scan, it will product two log files, in your next reply attach those two files.. Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137599 Share Posted June 22, 2017 THANK YOU X Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137601 Share Posted June 22, 2017 Still scanning Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137603 Share Posted June 22, 2017 Ok, so now it says,................ Scan completed, FRST.txt is saved in the same directory FRST is located Link to post Share on other sites More sharing options...
Firefox Posted June 22, 2017 ID:1137604 Share Posted June 22, 2017 Yes, where ever you saved the file, go to that same folder and find those two text files, FRST.txt and addition.txt and attach them to your next reply... Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137605 Share Posted June 22, 2017 Link to post Share on other sites More sharing options...
dcollins Posted June 22, 2017 ID:1137609 Share Posted June 22, 2017 @Alana_ can you please attach both of those files to your response, similar to how you attached mb-check-results.zip earlier? Thanks! Also, can you please try the steps below just so we can get a bit more information? Thank you! Open Malwarebytes Go to Settings -> Application Turn on the option for "Event Log Data" Close Malwarebytes completely by right-clicking the Malwarebytes icon in the system tray (next to the clock) and choosing "Quit Malwarebytes" Wait for 30 seconds Double click the Malwarebytes icon on your desktop to open Malwarebytes again Once Malwarebytes comes up, wait 60 seconds and see if the protections turn back off After waiting 60 seconds, please run a scan like you normally would After the scan finishes (or fails) please run mb-check again just like you did with @1PW near the beginning Please upload the new mb-check-results.zip file from your desktop to your reply Thanks! Link to post Share on other sites More sharing options...
Firefox Posted June 22, 2017 ID:1137610 Share Posted June 22, 2017 We can not do much with the screen shot of the logs... please attach the actual txt files... Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137612 Share Posted June 22, 2017 Hello Devin, oh dear, I wil try my best..not sure now how I did any of this, but I still have them all open, so will try my best..I will try to send the notepads first, please bear with me, I am not very brave..Alana x Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137615 Share Posted June 22, 2017 Addition_22-06-2017 15.14.41.txt FRST_22-06-2017 15.14.41.txt Link to post Share on other sites More sharing options...
dcollins Posted June 22, 2017 ID:1137617 Share Posted June 22, 2017 Perfect, thanks @Alana_! We can start looking these over while you work on getting those other logs for us. Thanks again! Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137620 Share Posted June 22, 2017 I am running scan now...keeping fingers and toes crossed. x Link to post Share on other sites More sharing options...
Alana_ Posted June 22, 2017 Author ID:1137628 Share Posted June 22, 2017 The scan has finished and it said all was okay.. I cannot find a log file for it though..the one I sent this morning was on my desktop.. I have looked but not another one there... I will upload the zip file again, mahybe you can see things you need...so sorry to be so stupid. Thank you so much for helping me. x I will keep looking for a log mb-check-results.zip Link to post Share on other sites More sharing options...
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