Can't run Malwarebytes and cannot install Avira

[FriscoGirl]

Computer has been running slow, freezes up, mouse and keyboard become inoperable, crashes, etc.

After about 30 tries (including 29 very slow reboots) was able to get Spybot to run and found and fixed 81 items. Was not able to do it with updated definitions since the computer froze every time (gave up after way too many reboots). Cannot get Spybot running again to stop Teatimer.

Tried to install Avira - would not do it.

Got to the finish portion of the Malwarebytes installation when I got

Run-time error '372'.

Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.

The HijackThis Log is as follows:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)

Scan saved at 4:42:40 PM, on 7/28/2009

Platform: Windows 2000 SP4 (WinNT 5.00.2195)

Boot mode: Normal

Running processes:

C:\WINNT\System32\smss.exe

C:\WINNT\system32\winlogon.exe

C:\WINNT\system32\services.exe

C:\WINNT\system32\lsass.exe

C:\Program Files\Symantec\pcAnywhere\awhost32.exe

C:\PROGRA~1\NavNT\DefWatch.exe

C:\PROGRA~1\NavNT\rtvscan.exe

C:\WINNT\system32\regsvc.exe

C:\WINNT\Explorer.EXE

C:\PROGRA~1\NavNT\vptray.exe

C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\WINNT\system32\ctfmon.exe

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\Documents and Settings\administrator.JA-INC\Administrator.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\NETGEAR\WPN111\wpn111.exe

C:\Program Files\Starfish\TrueSync\TSTool.exe

C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Documents and Settings\administrator.JA-INC\Desktop\hijackthis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\winnt\downloaded program files\googletoolbar1.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\winnt\downloaded program files\googletoolbar1.dll

O4 - HKLM\..\Run: [synchronization Manager] mobsync.exe /logon

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe

O4 - HKLM\..\Run: [statusClient 2.5] C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto

O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [Administrator] C:\Documents and Settings\administrator.JA-INC\Administrator.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-21-823518204-789336058-839522115-500\..\Run: [ctfmon.exe] ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-823518204-789336058-839522115-500\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" (User '?')

O4 - HKUS\S-1-5-21-823518204-789336058-839522115-500\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized (User '?')

O4 - HKUS\S-1-5-21-823518204-789336058-839522115-500\..\Run: [Administrator] C:\Documents and Settings\administrator.JA-INC\Administrator.exe (User '?')

O4 - HKUS\S-1-5-21-823518204-789336058-839522115-500\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')

O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')

O4 - S-1-5-21-823518204-789336058-839522115-500 Startup: PowerReg Scheduler.exe (User '?')

O4 - S-1-5-21-823518204-789336058-839522115-500 Startup: RollerCoaster Tycoon 3 Registration.lnk = C:\Documents and Settings\administrator.JA-INC\Local Settings\Temp\{144184FE-3476-4002-AB62-8C00822BB86B}\{907B4640-266B-4A21-92FB-CD1A86CD0F63}\ATR1.exe (User '?')

O4 - Startup: PowerReg Scheduler.exe

O4 - Startup: RollerCoaster Tycoon 3 Registration.lnk = C:\Documents and Settings\administrator.JA-INC\Local Settings\Temp\{144184FE-3476-4002-AB62-8C00822BB86B}\{907B4640-266B-4A21-92FB-CD1A86CD0F63}\ATR1.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = C:\Program Files\NETGEAR\WPN111\wpn111.exe

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - Global Startup: TrueSync Launcher.lnk = C:\Program Files\Starfish\TrueSync\TSTool.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/deleon/1...n/GoogleNav.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ja-inc.com

O17 - HKLM\System\CCS\Services\Tcpip\..\{483D4115-A7E6-4F73-AD00-9AE1CE339DCF}: NameServer = 10.0.1.5,205.177.10.10

O17 - HKLM\System\CCS\Services\Tcpip\..\{DEA22595-70E7-4700-944A-86274B518767}: NameServer = 216.99.225.30,205.177.10.10

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINNT\System32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINNT\System32\browseui.dll

O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe

O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe

--

End of file - 7353 bytes

Any assistance would be GREATLY appreciated.

Thanks!!

[FriscoGirl]

FYI - tried the various fixes listed in the forum. Could not get any to work. Also could not get ANY online virus scans to work.

[FriscoGirl]

Help!!

Also cannot use paste function - both mouse and keyboard commands do not work.

[AdvancedSetup]

Sorry for the long delay, if you still need help please let me know

[AdvancedSetup]

Please post an update and let me know if you still want help.

Thanks.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.