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Kei-chan

Interferes with PSO2 Tweaker

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Uh, this is probably kind of a niche case, but for some reason the program interferes with PSO2 Tweaker (found here), a third-party application used to apply English patches and launch Phantasy Star Online 2.

I'm not sure if the anti-ransomware has some sort of debugging, but it's not flagging anything or quarantining files or... really doing anything at all. PSO2 Tweaker simply fails to launch, repeatedly, until I shut down malwarebytes anti-ransomware, after which it can be launched completely without issue. I've tried adding PSO2 Tweaker, its folder, PSO2's folder, and all sorts of things to the exclusion list, but it hasn't had any effect at all. Only closing the program entirely allows PSO2 Tweaker to launch.

Edited by Kei-chan
Clarification

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Hello @Kei-chan and :welcome:

Thank you for reporting the system's issue.  The Malwarebytes' developers/staffers/helpers must have good data for a quality fault analysis.  Use the following Malwarebytes data gathering support tool, on the system in question, restarted in the Windows NORMAL boot mode and logged in as an Administrator:

  1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question.
  2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
  3. Single right-click the j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe icon and select RunAsAdmin.jpg  Run as administrator from the Windows context menu.
  4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
  5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
  6. A Command window will appear and its contents may be mostly ignored.
  7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
  8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
  9. Delete arwlogs.exe from the Administrator desktop.
  10. Attach the above zipped archive to your next reply in this topic.

Although more data may be required, after the requested data is posted, the Malwarebytes' team can commence their analysis.  Thank you always for your assistance.

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