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Real Time protection Failure


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Hello @JimM99 and :welcome:

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

  1. Please save your work and close all running user applications for your convenience. applications for your convenience.

  2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

  3. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

Edited by 1PW
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Hello @JimM99:

Thank you for the data logs.  Since the system in question should reflect the results of the last clean install, it is quite perplexing that the "%SystemRoot%\System32\drivers\mwac.sys" driver (et al) seemingly have not been permitted to install.

An escalation will be made to @nikhils and @dcollins to see if they would like to analyze the system's issue in a more detailed manner.

Thank you again.

 

Edited by 1PW
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Hello @JimM99

From your logs it looks like the Base Filtering Engine is disabled.

1. Go to the run command and type in services.msc

2. If Base Filtering Engine is disabled , right click on the BFE service and click on "Start" or "Restart"

3. Reboot machine.

You should see all real time protection (In your case Web protection) set to On.

Let me know if that worked.

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