MalwareBytes v3.1.2 folder exclude & scroll bugs

[jmtces]

Upgraded to MalwareBytes 3.1.2.1733, and decided to remove the hundreds of file exclusions for Advanced system care and UCBrowser and to just put the parent folders of these two programs (in %programFiles%\iobit and %appdata%\iobit, etc).  To my dismay, the exclude folder option is broken.  It works if you exclude it after a scan but if you try to manually add a folder for exclusion, the Open File dialog box comes up instead of the Select Folder dialog.  Without folder exclusions, I get a few hundred files and registry keys to exclude.  This coupled with the broken scroll bar makes it very difficult to exclude some wanted programs.  On all the MalwareBytes 3.1.2 tabs, the scrollbar does not work as it should.  Clicking on the arrows on the top and bottom of the bar moves the screen 1 line at a time as expected but if you click anywhere else in the scroll bar It always moves to the cursor instead of a single page up/down as it should and as it does in previous versions.

This makes it very difficult to scroll through to uncheck exclusions when you have hundreds or thousands of Mindspark, spigot, etc you want to leave checked and hundreds of Advanved System Care and UCBrowser that you want to exclude.

You really should consider grouping all the like PUPs in expandable/collapsible trees with a parent level check boxes so that you can put in one check mark to select all Mindspark or one check to select all spigot, etc, a bit like SuperAntispyware does it.

 

[1PW]

Hello @jmtces and

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

1. Please save your work and close all running user applications for your convenience. applications for your convenience.

2. Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps.

3. In your next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

[dcollins]

Can you please take a screenshot of this situation @jmtces? If I click exclude folder, I get the proper dialog

[jmtces]

I sent a .doc document with screenshots to support@malwareBytes.com because I kept getting an error -200 every time I tried to upload it here when I first posted.  I will try again and if it still errors I will just send a couple of jpgs...

Yay! This time it uploaded the doc with screenshots and explanations.  I have also followed the procedure sent to me to upload the results and FRST logs though I don't think that they will be of any benefit.

 

James

MalwareBytes New version 3,1,2 bugs.doc

mb-check-results.zip

FRST.txt

Addition.txt

[1PW]

12 hours ago, jmtces said:

To my dismay, the exclude folder option is broken.  It works if you exclude it after a scan but if you try to manually add a folder for exclusion, the Open File dialog box comes up instead of the Select Folder dialog.

Hello @jmtces:

Thank you for the data you attached.

This is a known MB3 issue with Windows XP SP3 and had already been documented for developer resolution.  It is not known what future version this issue will be resolved.  The workaround is to exclude files instead of folders.

Thank you again for your patience and understanding.

Edited June 19, 2017 by 1PW