3.0 wont let me access internet

[velocity1]

Running Windows 10 Home edition

Malwarebytes 3 wont let me access the internet. I've had a ticket into support for a week, never heard back from them other then the initial response that due to a high volumn of tickets they will get to me in turn, well a weeks a long time in my book. I finally just uninstalled it so I can get online. Is there a fix for this issue, I do have a killer network card, but it looks like that was an old issue.

I have the Pro edition on all my computers, my other puter the protection is always off on startup. Its a pain in the azz, but atleast it only requires a one click fix after startup.

[Telos]

Are you running the most recent version? This was a past problem involving changes to the HOSTS file.

If you want to run a fresh install, you can find the installer at https://downloads.malwarebytes.org/file/mb3

[Firefox]

Hello and Welcome

A clean re-install will most likely solve your issues as well as get you on the latest version...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[velocity1]

52 minutes ago, Telos said:

Are you running the most recent version? This was a past problem involving changes to the HOSTS file.

If you want to run a fresh install, you can find the installer at https://downloads.malwarebytes.org/file/mb3

 

9 minutes ago, Firefox said:

Hello and Welcome

A clean re-install will most likely solve your issues as well as get you on the latest version...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,

Firefox

Yes I am running the most up to date version 3.1.2, and I have tried 3 or 4 fresh re-installs to no avail. I left  M3 uninstalled all week, but decided to DL a fresh install after I started this thread, needless to say, I had to de-activate web protection to post this reply.

[Firefox]

OK, since a clean re-install did not solve your issue, the next step is to get some logs...

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt

Please let us know how it goes.

Thank You,

Firefox

[velocity1]

Here are my files, I ran the tests with web protection enabled. Thanks for the replies folks.

Addition.txt

FRST.txt

mb-check-results.zip

Edited June 17, 2017 by velocity1

[Firefox]

I see from your logs you have a Killer Network Card, lets see if this is what's causing it... You can either disable an option or make sure you have the latest driver for your card, both options are below.

Try disabling the setting for "Enable Bandwidth Control" in Killer Network Manager.

Please let us know if that resolves the issue with internet blocking.

Another way of doing it....

This is a simple fix and has worked for folks with the Killer e2200:

For Windows 7:

• Navigate to Start --> Control Panel
• Click Network and Internet then Network and Sharing Center
• Click Change Adaptor Settings
• Right-click the Killer wireless connection and select Properties
• Under the Networking Tab, uncheck Qualcomm Atheros Bandwidth Control
• Click OK
• Reboot

This resolved the conflict for most.

Update on this issue:

bdubrow said:

Just wanted to give you (and any others who may be experiencing this issue) another update.  We've tested the latest drivers released by Rivet Networks (makers of the Killer networking products) and are happy to confirm that they've implemented a fix so that you can now use both Malwarebytes Web Protection and Killer Network Manager's Bandwidth Control alongside each other with no issues.
 
You can download the latest Killer drivers from this site.
 
We appreciated your patience as we worked toward a solution here!

Edited June 17, 2017 by Firefox

[velocity1]

Well Firefox this one's a lost cause.  After trying to update my Killer Network card my computer didn't recognize any card in my laptop. I finally had to do a factory reset, needless to say after the last 4 hours getting my puter back to desired usefulness. I was ready to install M3 once again to see if your remedies fixed the issue. Let me just say updating Killler cards is definitely a killer. Had to research how to install >NET 4.6 for the new Killer drivers.

Now for the kicker. I cannot activate my M3 license, usefull level has exceeded the maximun volume allowed. I'm a grandfathered in life member from years back with the original designers. One to many computers and reformats I guess. I'm told my license is dead and cant be re-activated. I think I got 10 years of product for $19.95

Gonna see what other products are out there before I commit to another license. Especially since I don't even know if my issue is fixed.

 

[velocity1]

Update: Wife found my list of licenses, I bought a family pack years ago. Web protection is running and net speeds and access seem good. Did 3 reboots and all seems to be working as it should. Thanks for the help. It was indeed the Killer Networking card.

[Firefox]

18 hours ago, velocity1 said:

Now for the kicker. I cannot activate my M3 license, usefull level has exceeded the maximun volume allowed. I'm a grandfathered in life member from years back with the original designers. One to many computers and reformats I guess. I'm told my license is dead and cant be re-activated. I think I got 10 years of product for $19.95

Not sure who told you that, but if you have a lifetime key that's what it means... lifetime.  You can contact the help desk and they will reset the count for you for that key.

Sorry you had to go through all that mess, but glad you got it going once again.

[velocity1]

I just assumed my license was dead from the msg I got. Thanks for the heads up, I will contact the help desk.

[Firefox]

Here are the folks you can contact, there are several links below to get help with your KEY.

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks

[velocity1]

I already have a printout of my ID's and Key's.  So I think I have what I need to contact the help desk.

Am probably going to have a new thread, it seems that M3 keeps blocking my gaming site wargaming.net. Even though I have the .exe's and entire folders in the exclusion list. The only thing that stops it, is to add the ip address into the exclusions list.

[Firefox]

That you can report in the False Positives Section if you believe its a false positive section, unless its acting like a P2P connection while your gaming, its possible its only blocking one connection, but they can tell you in that section...