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Anti-virus programs disabled, not getting any results from scans

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I thought I had completely cleaned out my computer from a zbot virus I had about a month and a half ago. I have it loaded up with malware/rootkit removal tools and have been using Malwarebytes and Avast. I'll note that when I had zbot, nothing was detected by malwarebytes, but I had a total of just over 100,000 viruses removed by Lavasoft Adaware, and then some rootkits removed by Hitman Pro, Mbar and TDSS Killer. Been using uBlock origin since cleaning out the infection, and the computer seemed to be running well.

Things started acting up and freezing when I tried to scan an external hard drive with Avast a few days ago. Then last night my Avast was disabled and I could not repair it. Malwarebytes was still running, but detecting nothing. I've been in safe mode since and ended up disconnecting from the internet. I ran Hitmanpro, Mbar and TDSS killer, which came up with nothing. I tried to install Adaware (I had tried to install it before and failed, I should have paid more attention to this), with no luck, then tried to install Bitdefender, which also wouldn't install, or execute whatsoever.

Now malwarebytes will not open (it hung on until the bitter end) and did not have success with Chameleon. I tried to do a system restore but failed for unknown reasons. I am running Windows 10.

I've attached my logs. 


- also, do I need to worry about connecting to the internet on my infected computer? My laptop is clean as far as I know and is my lifeline in trying to fix my computer, so I really want to avoid it getting infected. I'm using Panda's USB vaccine on my USB sticks when transporting installers.

Thank you in advance!



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  • Root Admin

Hello @salmoncat and :welcome:


Please open Malwarebytes and check for updates. Then run a Threat Scan and post back that log.

Then run the following.


Please restart the computer first and then run the following steps and post back the logs when ready.

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus




adwcleaner_new.png Fix with AdwCleaner



Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Download Sophos Free Virus Removal Tool and save it to your desktop.

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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