Greg123 Posted June 16, 2017 ID:1136270 Share Posted June 16, 2017 I have just started having the problem of logging in, no MWB icon in System Tray, service IS running and clicking on icon results in no response. I have discovered that logging in as an administrator and running MWB 'as administrator' gets MWB running again but have to do this on each reboot. Please help. Many thanks. Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136274 Share Posted June 16, 2017 @Greg123 Let's get some diagnostic logs. Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Link to post Share on other sites More sharing options...
Greg123 Posted June 16, 2017 Author ID:1136280 Share Posted June 16, 2017 Many thanks for your reply. Please find files as attached. Greg Addition.txt FRST.txt mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136293 Share Posted June 16, 2017 I will alert staff to take a look. @dcollins @nikhils @AdvancedSetup Link to post Share on other sites More sharing options...
Greg123 Posted June 16, 2017 Author ID:1136294 Share Posted June 16, 2017 Many thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 16, 2017 Root Admin ID:1136349 Share Posted June 16, 2017 Hi @Greg123 Let me have you do a clean removal and reinstall and see if that corrects the issue please. Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3 Thank you Ron Link to post Share on other sites More sharing options...
Greg123 Posted June 17, 2017 Author ID:1136437 Share Posted June 17, 2017 I have now clean removed and installed but still have the same issue. However I am having possible hardware issues on my pc and may have a failing hard drive or controller. I am running tests at the moment! Many thanks. Greg Link to post Share on other sites More sharing options...
Greg123 Posted June 17, 2017 Author ID:1136462 Share Posted June 17, 2017 Computer is now running normally and so is MWB. Computers are strange things - I cannot explain what went wrong and then how it seemed to correct itself! Many thanks for all your help anyway. Greg Link to post Share on other sites More sharing options...
Firefox Posted June 17, 2017 ID:1136464 Share Posted June 17, 2017 Good to hear @Greg123, what were the results of your hardware tests? What makes you think you were having hardware issues as well? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 18, 2017 Root Admin ID:1136531 Share Posted June 18, 2017 Thanks @Greg123 for the update. Yes, sometimes they can be finicky I'll go ahead and close your topic then. Take care and have a great weekend. Ron Link to post Share on other sites More sharing options...
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