t4lon Posted June 16, 2017 ID:1136247 Share Posted June 16, 2017 I just got a new laptop and I install MB3 and I'm having an issue with web protection not starting. Log files are attached. Can anyone help? mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136249 Share Posted June 16, 2017 11 minutes ago, t4lon said: I just got a new laptop and I install MB3 I do not know where you downloaded your installer but it is an old version. I would recommend upgrading to the latest 3.1.2.1733 CU 1.0.141 build. We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at : https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product. 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
t4lon Posted June 16, 2017 Author ID:1136348 Share Posted June 16, 2017 I followed the link in the email receipt with my license key so that's the version that got installed I suppose. You should make it so the email always links to the latest in the future. Cheers Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136352 Share Posted June 16, 2017 6 minutes ago, t4lon said: I followed the link in the email receipt with my license key so that's the version that got installed I suppose. You should make it so the email always links to the latest in the future. I just checked the email link from 2 days ago and it was 3.12, not 3.06. But the main thing is MB working correctly now? Link to post Share on other sites More sharing options...
t4lon Posted June 16, 2017 Author ID:1136354 Share Posted June 16, 2017 Yep, everything is loaded and working now. Thank you Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136356 Share Posted June 16, 2017 1 minute ago, t4lon said: Yep, everything is loaded and working now. Thank you Thanks for the update. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now