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I have checked the forums and found some posts about a month or so ago regarding similar issues (real-time protection keeps turning off, etc.).  I saw that an update finally fixed most everybody's problems.  I recently purchased Malwarebytes Premium 3.0 for a new pc, which downloaded as version 3.1.2.1733.

My problem is with Exploit Protection.  I keep seeing the red exclamation mark on the Malwarebytes icon on my taskbar, and when I check or open the program, the exploit protection is turned off and cannot be turned on. It seems like it's trying to turn it on, but doesn't.  I can't find the solution for this, as all previous solutions seem to have been fixed by the update.  I believe I have the most current version.

Any ideas about what I can do?

Thanks, 

Kim 

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Hello and Welcome!

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
  3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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