malwarebytes cant start, cant update

[harold01]

this morning i had a popup to install the newversion of malwarebytes.  i have the purchased version.  i got sofar along and then it could not movefind code 183 a file.  and that file was mbam.exe.  this is on windows10.  i used windows explorer to look at the director and the chameleon folder was missing and if i right clicked and tried to look a properties of mbam.exe it said i did not have permission.   subsequently i downloaded chameleon 3.1.33 and got it to work only once, i ran the scan and no hits.  but now i notice mbam.exe is missing.  the one time chameleon was running i tried to update and it failed trying to do something with a q** file.   what do i do next?

[Porthos]

@harold01 Let us get a clean install of the current version.

We have a tool called MB-Clean which will automate the whole process for you.

Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

[harold01]

super, that did the trick, the lastes version is now installed and i ran a full scan with no issues, just for kicks, i rebooted and am running a second scan.  I don't know what happened.  Thank You very much for your helps

 

[Porthos]

14 minutes ago, harold01 said:

Thank You very much for your helps

You are welcome.