Unable to connect the Service - MBAM Premium

[ItsMeAgain]

Hi All

I have reviewed a pile of similar cases here and was hoping to find someone else's answer that would apply to my own issue but so far no good.  I had trouble with MBAM and searched for a fix then got really busy and forgot about it until I restarted my system today. 

I had downloaded and installed Metasploit last month from Rapid7 thinking I would find out if the protection I'm running on my system was really doing a good job but I didn't take the time to go deep enough to understand how to go about executing the tests so I left that go for a while.  This morning I found this link while searching for answers to my MBAM issue:  Use Metasploit to hack others

I didn't realize it was an exploit tool- I just saw it as a way to test my own network/systems.

I ran the Beta anti-rootkit and it came up clean. 

My MBAM won't start and won't uninstall. 

I uninstalled Metasploit and rebooted and had to install Emsisoft Internet Security again as it was bunged up as well.

I attached my MB-Check-Results.txt as I see that is being requested in a case like this.  Right now I am not certain what I did with my license key for my MBAM Premium and hope to be able to keep using it as it was a lifetime license.

Thanks in advance

 

 

mb-check-results.zip

[nikhils]

Hello @ItsMeAgain

Seems like you are using the older build of Mb 3.x

I would recommend upgrading to the latest 3.1.2.1733 CU 1.0.141 build.

We have another tool called MB-Clean which will automate the whole process for you.

Tool can be found at : https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.
2. Tool will automatically clean up the older 3.0.5 product and will ask you for a restart.
3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .
4. Click on "Yes" to reinstall MB 3.×.
5. Now you will have the latest product installed.

Please let me know if you are still seeing issues after the latest product install.

Edited December 19, 2019 by AdvancedSetup
corrected font issue

[ItsMeAgain]

Thanks for the quick reply

Went though the steps with the tool as prescribed-

Got a message it had completed the uninstall and needed to reboot

After reboot new version installed and it is OK

It even recalled my license number

Thanks Again

[nikhils]

Hello @ItsMeAgain

Glad the tool fixed your issue. Let us know if you run into any issues.

Thank you.