Recover Password for Settings

[rahlquist]

Hello,

Well I did it, forgot the Password I put on the settings for MWB on my daughters machine. Now I cant get into the settings. Is there no other way to recover the Key etc before I wipe MWB off? Perhaps you should consider making a way to see the key that isnt protected by the PW for when such an occasion happens. 

[Firefox]

As far as I know there is no way to recover the password... However if I am not mistaken, you can do a clean reinstall with the MB-Clean tool, and it should be able to uninstall your current version, (retain the key) and re-install the latest version without a password on it. The steps are below

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox