NetCentric Posted June 13, 2017 ID:1135222 Share Posted June 13, 2017 I have been a premium customer since you first started your company, always happy. I am a database developer and participated in your 3.* beta and previously the other products that you incorporated into it. I have installed your 3.* product twice before and both times had no end of problems and I don't want it. Is there a way I can keep my 2.2.1.1043 and just get definitions update? Can I turn off the "there is a new version message"? I just want the anti-malware. Or is there a "just anti-malware" version of 3.* without the free trial (because the free trial will include the new features I don't want)? Thanks. Link to post Share on other sites More sharing options...
Firefox Posted June 13, 2017 ID:1135239 Share Posted June 13, 2017 Hello and Welcome back... Yes you can keep v2, however its really not supported any longer, however it does still get database updates. Read my post below on how to get it to stop nagging you to upgrade... To stop your Malwarebytes v2 from upgrading to MB3 please see my post located -->> RIGHT HERE <<-- Link to post Share on other sites More sharing options...
NetCentric Posted June 13, 2017 Author ID:1135264 Share Posted June 13, 2017 That worked perfectly. Thank you for your timely help. Link to post Share on other sites More sharing options...
Firefox Posted June 13, 2017 ID:1135265 Share Posted June 13, 2017 Glad I could help, and that it fixed your issue. Link to post Share on other sites More sharing options...
reko Posted June 14, 2017 ID:1135753 Share Posted June 14, 2017 On 6/13/2017 at 6:08 PM, Firefox said: Glad I could help, and that it fixed your issue. Thank you for helping, but i cant delete mbam-setup.exe, it wont let me :/ Link to post Share on other sites More sharing options...
Firefox Posted June 15, 2017 ID:1135772 Share Posted June 15, 2017 2 hours ago, reko said: Thank you for helping, but i cant delete mbam-setup.exe, it wont let me :/ That could be because you have Enable Self Protection enabled... disable that or reboot in safe mode and then delete it. Link to post Share on other sites More sharing options...
reko Posted June 15, 2017 ID:1135815 Share Posted June 15, 2017 (edited) 5 hours ago, Firefox said: That could be because you have Enable Self Protection enabled... disable that or reboot in safe mode and then delete it. No, Self Protection is disabled. It must be disabled by default, because i havent touched it. I did found a program what can delete files while rebooting, so i got it now deleted. Still, Self Protection was disabled. Now i know how to install v2 back to my mom computer. She has lot of problems with v3. Every update brake it and it wont start after, so it is completely useless. Im tired to reinstall it every time. Edited June 15, 2017 by reko Link to post Share on other sites More sharing options...
Firefox Posted June 15, 2017 ID:1135892 Share Posted June 15, 2017 @reko if you like the team can help you with your Mom's computer or yours with MB3 to see why its not working properly.... it could be something simple. All you need to do is post some logs for review. If you want to go that route, follow the instructions below then post a new topic with the required logs. (I would start with step 1 and get a clean install first, then if it does not work properly, then get the logs). Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt) NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now