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Gabriel85

Cannot use Windows Explorer - keeps crashing

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On 6/5/2017 at 10:23 PM, 1PW said:

Hello @R3d33m3R3d33m3rr:

Thank you for the data in your OP.  The Malwarebytes' staffers/helpers must have additional good diagnostic data for a quality fault analysis of that possible integer divide by zero exception error code.

From only an Administrator's account, please download only to the desktop, the applicable Farbar Recovery Scan Tool (FRST64.exe) or (FRST.exe), but not both.

If a Windows User Account Control (UAC) alert/prompt for FRST/FRST64.exe appears, select the "Yes" button to continue.
If a Windows SmartScreen warning alert/prompt for FRST/FRST64.exe appears, select "More info" then select the "Run anyway" button to continue.

Launch & only [Scan] with that diagnostic data collection tool without altering any settings, and when completed, two files will have been written to the Administrator desktop within a few minutes.  When complete, close the two notepad windows that open and exit the FRST tool.

Only attach the separate FRST.txt and the Addition.txt output files to your next reply to this topic.

Additionally, please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Thank you again.

Attached. Sorry for the delay in response. For some reason, I couldn't find my topic as it wasnt showing up in my profile. Weird. Should i also do user usasma's suggestion as well?

FRST.txt

Addition.txt

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39 minutes ago, Gabriel85 said:

Should i also do user usasma's suggestion as well?

 

Thank you for the FRST files.  Not only should you follow @usasma's instruction, but his take priority over forum helpers as he is a widely acknowledged expert in these matters.  Thank you.

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On 6/6/2017 at 5:58 AM, usasma said:

The exception code 0xc0000094 is:   STATUS_INTEGER_DIVIDE_BY_ZERO

The error occurs in mfmp4srcsnk.dll.  This is the Media Foundation MPEG4 Source and Sink DLL from Windows

While waiting for the analysis of the FRST logs, please download and run this free utility:  http://www.nirsoft.net/utils/shexview.html
When you open it, please left click once on the "Company" header.  This will sort the columns by the company name.
Then disable (do not delete) all NON-Microsoft entries (DO NOT disable the Microsoft stuff - it may make the system unbootable)
Reboot and see if that helps.
 

 

Posted the notes also, I did what you said and got the same error/problem:

 

Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17415, time stamp: 0x54503c43
Exception code: 0xc0000094
Fault offset: 0x00000000000aae7f
Faulting process id: 0x8fc
Faulting application start time: 0x01d2e161ee1ad313
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\mfmp4srcsnk.dll
Report Id: 492eee4e-4d78-11e7-8455-7824af8ce284
Faulting package full name:
Faulting package-relative application ID:

However, this time when it crashes out, all my icons reset to the top left of my desktop. WEird

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There's several possibilities here.  I'll list some of them:

-  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
- This could be a malware problem.  I'm not a malware expert, so I'm not qualified to search for it.  If you think malware is involved, I'd post in the appropriate anti-malware forum.
-  This could be due to Classic Shell.  The test to determine this would be to uninstall Classic Shell, reboot, and then see if the problem remains.  If it doesn't go away, feel free to reinstall Classic Shell AFTER we've finished troubleshooting.
-  It appears that you have an older version of MalwareBytes installed.  Please download a fresh copy of the latest version for your system, then uninstall the current version and install the downloaded version.
-  Adobe could be causing problems.  While I don't consider this likely (having not seen a lot of problems from Adobe products recently), it's still a possibility.  If you suspect it also, please uninstall and then reinstall your Adobe products.
-  Quite a few Garmin errors in the Additions.txt log file (remember that the number of errors saved in the Additions.txt report is limited - so this may not be a significant sample).  I'd suggest uninstalling the Garmin software just to be sure.  If needed, feel free to reinstall it AFTER we're finished troubleshooting.
-  several errors about attempting to read the local Hosts file.  IMO, this could be a sign of an infection - but it depends on if you've done anything that would affect the Hosts file.
-  finally, try to repair the OS using these repair suggestions.  Just start with the top one and try it.  If it doesn't fix it, move on to the next one, etc, etc, etc....

Quote

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

Quote

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:

   FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


Dism /Online /Cleanup-Image /RestoreHealth

4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"

    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html

   

6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )  You can also download W7/8.1/10 from Microsoft starting at this page: https://www.microsoft.com/en-us/software-download/

 
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:

   

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)

Dism /Online /Cleanup-Image /RestoreHealth
 
 
 
"How To Perform a Repair Installation For Windows 8, 8.1 and 10"

    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html
 

 

If none of this works, then please provide the following reports (so we can look deeper into this):
Let's try looking at these 2 sets of reports:

Quote

Report Set #1)  Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum): 

https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

 
SpeedFan v. 4.5.1 and later (free from here: 
http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.
 
To make it work (log the temps to a file) you have to do BOTH of the below:


1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan
 
Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.


Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
 
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.
 




 

Edited by usasma

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Just for feedback to @usasma

Looking at the FRST logs I don't see any "obvious" infections. Running a Full scan with an updated version of his already installed Avast antivirus should confirm if there are any infections or not.

Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean

The download link for the tool is:

https://downloads.malwarebytes.com/file/mb_clean

Restart the computer when done and reinstall Malwarebytes 3 with the latest build again.

Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3

However the clean up tool should offer to reinstall Malwarebytes for you.

 

Beyond that, if the BSOD is still happening, please follow all the directions from @usasma and he should be able to get you fixed up.

Thanks

Ron

 

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On 6/10/2017 at 7:39 AM, usasma said:

There's several possibilities here.  I'll list some of them:

-  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
- This could be a malware problem.  I'm not a malware expert, so I'm not qualified to search for it.  If you think malware is involved, I'd post in the appropriate anti-malware forum.
-  This could be due to Classic Shell.  The test to determine this would be to uninstall Classic Shell, reboot, and then see if the problem remains.  If it doesn't go away, feel free to reinstall Classic Shell AFTER we've finished troubleshooting.
-  It appears that you have an older version of MalwareBytes installed.  Please download a fresh copy of the latest version for your system, then uninstall the current version and install the downloaded version.
-  Adobe could be causing problems.  While I don't consider this likely (having not seen a lot of problems from Adobe products recently), it's still a possibility.  If you suspect it also, please uninstall and then reinstall your Adobe products.
-  Quite a few Garmin errors in the Additions.txt log file (remember that the number of errors saved in the Additions.txt report is limited - so this may not be a significant sample).  I'd suggest uninstalling the Garmin software just to be sure.  If needed, feel free to reinstall it AFTER we're finished troubleshooting.
-  several errors about attempting to read the local Hosts file.  IMO, this could be a sign of an infection - but it depends on if you've done anything that would affect the Hosts file.
-  finally, try to repair the OS using these repair suggestions.  Just start with the top one and try it.  If it doesn't fix it, move on to the next one, etc, etc, etc....

 

If none of this works, then please provide the following reports (so we can look deeper into this):
Let's try looking at these 2 sets of reports:

 


I started going down the list and the first thing that ping my curiosity is Classic Shell. I ended up updating it and it seems like the problem is gone. HOWEVER, it seems it is localized only to one of my hard drives. I have 4 hard drives: main (1tb SSD), 3 additional (2tb, 4tb, 4tb).

It seems only one of the drives is causing this search bar explorer error. Is the drive starting to get faulty? I defragged all of them but the SSD and there were no errors.

Any ideas? Perhaps i found the problem child?

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Classic Shell replaces/adds functions for Windows Explorer and other core Windows functions.  While normally a well-behaved program, I have noticed a few problems with it recently.

Which drive is causing the problem?  If it's not one that the system boots from, or one that Windows is on - then disconnect it (both the power and data cables) and see if that fixes the problems.  This'll tell you if the problem lies there, then next paragraph will help you to determine if it's a hardware problem or not.

If it's an SSD, there's no decent testing software (SMART stuff is predictive - not testing) - the only recourse it to either remove it, or to try another SSD.
If it's an HDD, try running Seagate Seatools long/extended test on it.  http://www.seagate.com/support/downloads/seatools/
I prefer Seatools for DOS, but it's not easy to use with UEFI systesm (requires changing some settings in the UEFI).
If you don't want to use it, then try the Seatools for Windows.
 

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14 hours ago, AdvancedSetup said:

NOTE: Split this topic off as it was Hijacking another user's topic.

Yes, sorry, my computer glitched and literally duplicated it somehow. I think both are my account? I have no idea O_0

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On 6/12/2017 at 7:13 AM, usasma said:

Classic Shell replaces/adds functions for Windows Explorer and other core Windows functions.  While normally a well-behaved program, I have noticed a few problems with it recently.

Which drive is causing the problem?  If it's not one that the system boots from, or one that Windows is on - then disconnect it (both the power and data cables) and see if that fixes the problems.  This'll tell you if the problem lies there, then next paragraph will help you to determine if it's a hardware problem or not.

If it's an SSD, there's no decent testing software (SMART stuff is predictive - not testing) - the only recourse it to either remove it, or to try another SSD.
If it's an HDD, try running Seagate Seatools long/extended test on it.  http://www.seagate.com/support/downloads/seatools/
I prefer Seatools for DOS, but it's not easy to use with UEFI systesm (requires changing some settings in the UEFI).
If you don't want to use it, then try the Seatools for Windows.
 

The drive is non-booting drive. My SSD boots windows and is fine. It seems to only affect this one drive.

I will run the tools this weekend. I am dealing with massive corporate layoffs this week so please, if you can, keep this topic active and not close it so i have time to adult before fixing my child :P?

 

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Sorry guys, i was away for fathers day. I will run the tests tomorrow night.

Thank you for your patience.

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You must run the Long or Extended test.
The Short test only spot checks the driver.  I have seen many of these pass, then the drive will fail the long/extended tests
The SMART attributes are only predictive, not diagnostic.  This means that SMART can say everything's OK, yet the drive is still dead/dying (I've seen this frequently at work).

Good luck!

Edited by usasma

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15 hours ago, usasma said:

You must run the Long or Extended test.
The Short test only spot checks the driver.  I have seen many of these pass, then the drive will fail the long/extended tests
The SMART attributes are only predictive, not diagnostic.  This means that SMART can say everything's OK, yet the drive is still dead/dying (I've seen this frequently at work).

Good luck!

Thanks, I didnt know it would take this long to run!!! I need to set this up Friday since I only get a few hours of sleep and it says it needs 8-10 hours to complete. I should have it done by Saturday. Sorry for the delay.

 

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On 6/21/2017 at 6:09 AM, usasma said:

You must run the Long or Extended test.
The Short test only spot checks the driver.  I have seen many of these pass, then the drive will fail the long/extended tests
The SMART attributes are only predictive, not diagnostic.  This means that SMART can say everything's OK, yet the drive is still dead/dying (I've seen this frequently at work).

Good luck!

Hey, sorry for the delay. Apparently both of my drives passed. I have no clue whats going on :)

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OK, so where do we stand now?

Is explorer.exe still crashing?  Have you tried these things?:
NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.



2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:

   

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)
Dism /Online /Cleanup-Image /RestoreHealth
"How To Perform a Repair Installation For Windows 8, 8.1 and 10"

    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html

  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

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Ok, I will work on this and get back to you. Sorry. In preparation for this i needed to offload a bunch of workstuff to make sure it doesnt get destroyed.

Video file transfers take too damn long :|. I will report this coming weekend,

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Hey, so can anyone point me in the right direction on how to setup or work on the "recovery/repair mode"? I dont think i would like to do a system restore at this late in the game but maybe the repair wizard can help?

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Several ways:

- force a reboot 3 times and it should default to the repair mode
- hold down the Shift key while restarting - it should go to the repair mode
- make a recovery drive from within Windows and then boot from that
- make a bootable copy of W10 from here:  https://www.microsoft.com/en-us/software-download/windows10
Then boot from it, and at the first or second screen you should see a "Repair this computer" link in the lower left corner
Here's a link to a sceenshot of it:  Windows-10-Windows-Recovery-Options-Inst
DO NOT proceed past this point (of the installation) as the system may start to wipe your data.

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