Requested resource is in use - can't install malware bytes

[goocewithac]

I have installed numerous anti viruses and they can't fix my problem. Most of the anti viruses will not run. I can run Zemana, but the virus is not removed after scan and reboot. I have tried downloading malware bytes with no success. 

Any help is appreciated.

Thank you

 

[AdvancedSetup]

Hello @goocewithac

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and post back the requested logs as an attachment, please.

Thanks

Ron

 

[goocewithac]

Hi Ron

Here are the logs.

 

FRST.txt

Addition.txt

[AdvancedSetup]

Please read and follow the directions from this topic.

Once it's done then try to reinstall Malwarebytes and do a Threat Scan and post back the results of that log too.

Thanks

Ron

 

[goocewithac]

I downloaded MBAR. 

The extraction went to 100%, and then I got the following error.

[AdvancedSetup]

Okay, we'll need to try to remove at least part of this manually.

WARNING: This could cause the system to no longer boot. Please make sure you have your important data backed up or that you have a way to access the hard drive again to fix or obtain data in case the computer boot process does break.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[goocewithac]

Here is the log.

Fixlog.txt

[AdvancedSetup]

Not good, says it could not remove.

Please try our other MBAR product.

Please download Malwarebytes Anti-Rootkit from [url="http://downloads.malwarebytes.org/file/mbar"]HERE[/url]
If needed there is a self help tutorial here: MBAR tutorial

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

[goocewithac]

Hi, 

I'm still getting the resource in use error. I unzipped and tried to run mbar.exe. Is there anything else I can do?

Thank you

[AdvancedSetup]

Please try to run it from Safe Mode.

If that does not work then try to run the following from Normal or Safe Mode

Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

PC Winvids - How to run Kaspersky TDSSKiller

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

[AdvancedSetup]

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