licenseduser Posted June 12, 2017 ID:1134986 Share Posted June 12, 2017 I'm running Malwarebytes 2.2.1.1043 which started a nag yesterday for a "new version" is ready to be installed. When I update Database Version it says: Unable to access update server Is this the end of Malwarebytes? Link to post Share on other sites More sharing options...
kevinf80 Posted June 12, 2017 ID:1135026 Share Posted June 12, 2017 Hello licenseduser and welcome to Malwarebytes... Try a clean install, see if that makes any difference..... Totally Remove Malwarebytes from your system: Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop.. If applicable, backup your Malwarebytes license key information and deactivate the product. Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step To deactivate Malwarebytes: Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes... Double-click mb-clean.exe to run it A prompt to confirm the cleanup will appear, select Yes or No Yes - will proceed with the cleanup process <---- Select this option to start the tool No - will exit the utility The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes. Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot We recommend an immediate reboot <--- Do Not miss out this step Suppressing the reboot may result in an incomplete cleanup Upon reboot Malwarebytes will be totally removed from your system To re-install Malwarebytes: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Thank you, Kevin.... Link to post Share on other sites More sharing options...
licenseduser Posted June 14, 2017 Author ID:1135595 Share Posted June 14, 2017 You've misunderstood, I'm running version 2.2.1.1043. I've used version 3.0 and decided, for my purposes, upgrading is not an option. Is this the end of Malwarebytes? Link to post Share on other sites More sharing options...
kevinf80 Posted June 14, 2017 ID:1135666 Share Posted June 14, 2017 Yes apologies I misunderstand your question. From your name it would seem you are a Premium version owner, if so you would be better placed to seek help/advice at consumer support. Go to the following link, scroll to the bottom of the page and select "Contact us now" tab. Create a support ticket, from there you will receive professional support, they are better placed to answer your question... https://support.malwarebytes.com/?b_id=6400 Please reply and let me know the outcome, also if we are ok to close out this thread.. Thank you, Kevin.... Link to post Share on other sites More sharing options...
kevinf80 Posted June 18, 2017 ID:1136708 Share Posted June 18, 2017 Did you receive help from Customer Support..? Link to post Share on other sites More sharing options...
kevinf80 Posted June 19, 2017 ID:1136869 Share Posted June 19, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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