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Hello, my computer has been acting strange recently and I see that cmd.exe pops up for about 2 seconds and closes instantly. This occurs very frequently and I'm afraid it might be a virus however the strange part is it only happened after I moved and connected to my new internet. Before my move nothing was happening as soon as I plugged it in and played a few mins it did it. Plz help.

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  • Root Admin

Hello @PrinceAli 

 

Not sure if this is your issue or not, but it sounds like it may be. If you don't think it is, let me know and we scan for malware.

Please see the following post concerning an hourly popup from a Microsoft Office scheduled task. Credit to ArnoldLayne for information about this issue.

OfficeBackgroundTaskHandlerRegistration flashes a window every hour

Quote by Microsoft employee below

Quote

Microsoft’s Gregory Jensen replied: “This issue is fixed starting with build 16.0.8201.2025 which is now available as the latest update for those participating in the Office Insiders Slow program.

“It will be included in a future update for those not participating in Insiders.”

It currently is unclear when exactly the fix will be rolled out for all Office users.

 

 

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Holy **** this has been bugging me for months and you found it instantly dude teach me your ways. Anyhow thnx for everything hopefully it resolved itself if it was that issue, if so I'll go ahead and notify you after lets say 2 days? Thnx for everything again dude.

 

- By the one the only Prince Ali

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  • Root Admin

Okay but late here so probably won't be able to reply until some time tomorrow.

 

 

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 02

 

 

adwcleaner_new.png Fix with AdwCleaner

 

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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  • Root Admin

Hi there @PrinceAli

Overall the logs look pretty good. However there are a couple issues of concern.

You appear to be using an older version of our Anti-Exploit as it looks to be the standalone version. Our latest product Malwarebytes 3 has it built-in. You might want to uninstall the anti-exploit and install Malwarebytes 3

You have an error in the log that is of potential concern. It's possible that maybe your other security software blocked it but that's rare.

 

==================== Shortcuts & WMI ========================

(The entries could be listed to be restored or removed.)

 

You also have an older compromised version of Java on the computer. I'd recommend removing all Java and if possible doing without it. If you have to have it make sure you keep it up to date at all times.

Look at the bottom of the Additons.txt log and you'll see you have a couple of errors going on that are not malware related but you should probably look at fixing.

You're using MSCONFIG to control programs which I'd recommend against.

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager
 

Aside from that the computer seems to be clean of any real infections.

Ron

 

 

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  • Root Admin

Well the logs say the versions are not correct.

Please uninstall ALL versions of Java. Then reboot. Then run a new FRST log with Additions and I'll check and make sure all Java is really gone. Then we'll reinstall Java if you have to have it.

For Malwarebytes let me get a log to check all it's versions, maybe I read the value wrong.

 

  • Create and obtain an mb-check log:
    1. Download mb-check from here and save to your desktop
    2. Run mb-check and within a few second the command window will open and then close
    3. This will produce one log file on your desktop: mb-checkResult.txt
    4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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  • Root Admin

Okay, looks good. thanks

 

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot


Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.


 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

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  • 2 months later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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