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SECURITY PROBLEM


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 I have just booted up my machine and noticed that the Malwarebytes icon is showing a red triangle. When I open Malwarebytes it states that Malware Protection is disabled and I am not protected. I tried to enable it but it goes to green then turns straight back off again.  This has happened since the last update. 

How do I get it to stay on Green.

 

Hope someone can help.

 

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Hello @sweetthing:

Thank you for reporting the system's issue.  The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

1) Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps

2) In your next reply to this topic, please only attach the three (3) files separately that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

 

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I am assuming you already have the Malwarebytes 3.1.2 installed.

1. Download the latest MB 3 installer from

 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

If that does not fix the issue follow the following instructions, please. 

  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

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