Quincy88 Posted June 10, 2017 ID:1134484 Share Posted June 10, 2017 (edited) Why would the pop up come up telling me to check for updates when it already says 3.1.2 at the top of screen? I went ahead anyway and clicked on Check For Updates, but it has been scanning for updates for close to four (4) hours now, Everything else looks to be 100% fine, with all of my Real Time Protections showing ON. Anyone know what is going on? Isn't 3.1.2 already the most current? If so, why is it telling me to look for updates, and why is it taking so long? Should i abort, or just let it run through the nite and see what happens? Thank you friends! Edited June 10, 2017 by Quincy88 spelling errors Link to post Share on other sites More sharing options...
Telos Posted June 10, 2017 ID:1134498 Share Posted June 10, 2017 3.1.2 is the most recent program version, but the latest component package release is 1.0.141. And then there is the Protection Package Update version. You'll need to provide more info about your installation versions. Link to post Share on other sites More sharing options...
Quincy88 Posted June 10, 2017 Author ID:1134507 Share Posted June 10, 2017 I am a computer idiot, so I have no idea what you are talking about when you mention installation versions, or component package releases....I just know that it asked me to check for updates, and is telling me that my updates are not current. And I already have 3.1.2 Thank you for the quick reply! Link to post Share on other sites More sharing options...
Quincy88 Posted June 10, 2017 Author ID:1134510 Share Posted June 10, 2017 WOW....I just noticed that it actually has been scanning for over 18 hours, and started up at it's normal daily time.....but now, I cannot stop the scan no matter what I try, How do I do it without disabeling soemthing? Link to post Share on other sites More sharing options...
Quincy88 Posted June 10, 2017 Author ID:1134541 Share Posted June 10, 2017 WoW...it won't even let me uninstall....what is up with this crap? Link to post Share on other sites More sharing options...
1PW Posted June 10, 2017 ID:1134553 Share Posted June 10, 2017 (edited) Hello @Quincy88: If a conventional Windows-based uninstall was not successful, the following procedure will likely achieve both an uninstall and a reinstall of the release version of MB3. Restart the system to the Normal boot mode and log into a system Administrator account. Then: Please follow the steps in the locked/pinned topic to uninstall the remnants of MB3 and reinstall the latest build: MB-Clean Tool (NOTE: After uninstalling with the MB-Clean tool, you will be asked to reboot. Once restarted, the tool will ask you if you want to re-install Malwarebytes, you can select YES (it will download the MB3 release version) or you can download the MB3 release version manually (currently v3.1.2.1733-1.0.141-1.0.2092) to re-install from HERE). Only if that does not correct the system's issue, then please read the following and only separately attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, and Addition.txt). NOTE: The following MB3 information is also available: MB3 User Guide ONLINE, MB3 User Guide PDF, and the MB3 FAQ. When completed, please update your topic with the status of the system. Thank you. Edited June 10, 2017 by 1PW Link to post Share on other sites More sharing options...
Quincy88 Posted June 10, 2017 Author ID:1134712 Share Posted June 10, 2017 THANK YOU 1PW,,,,didn't think that I could do it, but it worked like a champ!!! Link to post Share on other sites More sharing options...
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