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Exploit Protection won't stay on


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If you are still seeing the Anti-Exploit not starting, I would suggest this.

1. Download the latest MB 3 installer from https://downloads.malwarebytes.org/file/mb3

 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

3. After the install, your issue should be fixed and you should see Anti-Exploit turned on.

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6 hours ago, cdzo72 said:

Porthos, I tried your suggestion and it just got worse... now when I try to start MWB or after a reboot, I get a message saying that it could not connect to the service.

That suggestion was for @tomt43

@cdzo72 Please follow the below instructions.

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 

If that does not fix your issue please do the following.

  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

Edited by Porthos
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Hello @cdzo72

I would recommend using the MB-Clean tool to clean up your previous install and re-install the product again.

Tool can be found at: https://downloads.malwarebytes.com/file/mb_clean

1. Run the tool . It should ask you for a reboot.

2. Restart your machine and then the tool will prompt you to reinstall the latest product.

3. Click on the "Yes" button and reinstall the product.

Please let us know if you still see issues after that.

Thank you.

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On 6/9/2017 at 6:47 PM, Porthos said:

If you are still seeing the Anti-Exploit not starting, I would suggest this.

1. Download the latest MB 3 installer from https://downloads.malwarebytes.org/file/mb3

 2. Run the installer on top of your existing product. (Note you don't have to uninstall anything, just run the installer again)

3. After the install, your issue should be fixed and you should see Anti-Exploit turned on.

Just want to say "thank you." Apparently, during the last update, the old files didn't go away (maybe because I waited to restart until later). Following these steps fixed my issues. :-)

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