Unable to connect the Service

[THM]

Same issue.  First after Creators update I had to turn off office apps protection just to be able to save files, and now upgrading to the latest version kills the service from starting.  Never had issues with MB for years until the last month, now I just want to toss it and look elsewhere.  Now I am completely unprotected in the middle of a massive ransomware attack.  Thanks MB.

[Porthos]

13 minutes ago, THM said:

Same issue.  First after Creators update I had to turn off office apps protection just to be able to save files, and now upgrading to the latest version kills the service from starting.  Never had issues with MB for years until the last month, now I just want to toss it and look elsewhere.  Now I am completely unprotected in the middle of a massive ransomware attack.  Thanks MB.

 

I have asked to move your post to its own topic. In the meantime...

 

Let's start over with a CLEAN install. From time to time updates fail.

** Download MB-Clean Here **

How to use it?

1. Download the latest version of MB-Clean by clicking the link above
2. Close all open applications
3. Double-click and run mb-clean.exe 
4. A prompt with an option to clean up the system will appear:
   • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
   • No - will exit the utility
5. Once the cleanup process is completed, a prompt will appear:
   • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
   • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
     • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
6. Upon reboot, a prompt will appear:
   • Yes - will download, install and activate the latest version of Malwarebytes 3.x
   • No - will exit the utility and the cleanup process is complete
     • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
   • A log file ("mb-clean-results.txt") will be on your desktop 

If that does not fix it ...

The Helpers/Staffers will need to see the logs that are tailored for Malwarebytes use.

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs

The 4 separate logs to be only attached are logs.zip, FRST.txt, Addition.txt, and MB-CheckResult.txt.  Please do not archive all 4 of these reports.

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Thank you.