3.1.2 protection turns off

[ILS]

I'm using Malwarebytes 3.1.2.  I click restore settings. No matter what I do, my web and real-time protection settings won't turn on.

[Firefox]

Hello and Welcome!

Sorry to hear your having issues.  Lets get a fresh re-install just in case you upgrade to the latest version did not go smoothly...

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[ILS]

Thank you.  I used Malwarebytes mb-clean tool to uninstall, then I had to manually re-install. But now, 3.12 works fine: all protection settings are on. ILS

[nikhils]

Great to know the reinstall fixed the issue.

Please let us know if you run into issues in the future.

Thank you.

[ILS]

I updated to 3.1.2 on my 2nd PC. It too had the same problem (3.1.2 protections turns off).

I've rebooted several times, and all but one time 3.1.2 protections (web and full) cannot be turned on. There must be a problem with 3.1.2 on Win7 64bit PCs.

[ILS]

As of my5th reboot on my 2nd PC, 3.1.2 still has 2 protections turned off. I would like to return to 3.0.6 ASAP; otherwise, Malwarebytes is useless. Tell me how. ILS

[Terkoz]

This is getting beyond a joke. My exploit protection now refuses to start as well. This is twice now in as many weeks there have been serious failures with this product. 

Sort yourselves out please gents or I'm going to have to find a new solution. You have been a good company till now so I'm prepared to give you some slack but two big failures in one month is starting to make me worry. Please fix this asap.

[Firefox]

If your still having issues then post the requested logs so that @nikhils can review the logs so we can see what may be going on....

1. Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
   

Thank You,

Firefox

[ILS]

Sorry nikhils, I cannot share the data in FRST.txt and Addition.txt   They reveal more about the contents of my personal computer than I'm not willing to share.  Instead, tell me how I can go back to the stable 3.0.6.  Thanks, ILS

[Firefox]

4 minutes ago, ILS said:

Sorry nikhils, I cannot share the data in FRST.txt and Addition.txt   They reveal more about the contents of my personal computer than I'm not willing to share.  Instead, tell me how I can go back to the stable 3.0.6.  Thanks, ILS

you are more than welcome to send the logs to @nikhils via PM, simply hover over the name and wait till the window pops up and choose Message to send the logs...

[nikhils]

Hello @ILS

I just sent you a PM, you can reply to that and we can try and resolve your issues.

Thank you.

[ILS]

What is a PM?? ILS

[nikhils]

Its a Private Message. If you hover over my name you will see a pop up and on one corner you will see something like "Message". If you click on that, you will be able to send me a private message.

[ILS]

It's been over a month since I removed Malwarebytes 3.1.2 and reverted to 3.0.6.  I keep getting messages that 'version update (is) available.' Is the version Malwarebytes 3.1.2, or have you a later version?  As you might recall, I and many others had the same problem: protections (web and full) cannot be turned on. I have Win7 64bit PCs.

[Porthos]

14 minutes ago, ILS said:

It's been over a month

Did you ever send those logs over to @nikhils to review?  I would hate to tell you to do another install till those logs are reviewed. There might be something on that computer that is conflicting with MB any newer than 3.06.

I would not even really suggest the new beta for you yet.

[ILS]

No I didn't send the logs. They contained too much personal information about the contents of my computer. 3.0.6 is stable on both my machines. Have you updated 3.1.2?

[Porthos]

2 minutes ago, ILS said:

Have you updated 3.1.2?

Day one. And I have seen dozens of my clients on it with no issues.

3 minutes ago, ILS said:

They contained too much personal information about the contents of my computer.

In the end, If you won't send logs to a trusted EMPLOYEE of Malwarebytes than any actual help with the program will be impossible. I am really sorry.

 

[ILS]

OK.  I'll go back over the instructions, re-do the logs and send them. Give me 5 to 24 hours; I just got back from a long trip. Thanks.

[Porthos]

@nikhils Be on the look out for this users logs, Thanks.