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GeezerGeek

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Hello @GeezerGeek:

The Malwarebytes' staffers/helpers must have good data for a quality fault analysis.  Use the following Malwarebytes data gathering support tool, on the system in question, restarted in the Windows NORMAL boot mode:

  1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question.
  2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
  3. Single right-click the j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe icon and select RunAsAdmin.jpg  Run as administrator from the Windows context menu.
  4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
  5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
  6. A Command window will appear and its contents may be mostly ignored.
  7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
  8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
  9. Delete arwlogs.exe from the Administrator desktop.
  10. Attach the above zipped archive to your next reply in this topic.

Since you may have not already done so by now, please consider selecting the "Follow" button, near the upper-right corner of your topic, to receive timely notifications regarding replies.

Although more data may be required, after the requested data is posted, the Malwarebytes' team can commence their analysis.  Thank you always for your assistance.

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