License failed to activate

[GeezerGeek]

Anti-ransomware quit working. WTF?

[1PW]

Hello @GeezerGeek:

The Malwarebytes' staffers/helpers must have good data for a quality fault analysis.  Use the following Malwarebytes data gathering support tool, on the system in question, restarted in the Windows NORMAL boot mode:

1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question.
2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
3. Single right-click the   arwlogs.exe icon and select   Run as administrator from the Windows context menu.
4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
6. A Command window will appear and its contents may be mostly ignored.
7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
9. Delete arwlogs.exe from the Administrator desktop.
10. Attach the above zipped archive to your next reply in this topic.
    

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Although more data may be required, after the requested data is posted, the Malwarebytes' team can commence their analysis.  Thank you always for your assistance.