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Help do I have a Virus?Junkware?Adware problem?


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My computer has become infected and I don't know what type infection I have, Please help me to identify.

Windows 10, Malwarebytes 3.0, Exploit App installed.

When using Chrome/Firefox, Type something with the word "Buy __________ " a drop down menu appears with a "Best Prices" Icon and a drop down menu of items for sale appears. 

Actions taken:

  1. Malwarebytes scan-nothing detected
  2. McAfee-total protect-nothing detected
  3. Malwarebytes ADWCleaner-nothing detected
  4. Anti-Rootkit-Nothing detected
  5. Junkware Removal Tool-Multiple times
    1. File System: 1 

      Successfully deleted: C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\hjebfgojnlefhdgmomncgjglmdckngij (Folder) 

      Registry: 1 

      Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_721577D41E77D440C916E2687EBA0267 (Registry Value)

Restart after multiple Junkware Removal  infection remains. Snapshot attaached, 

 

Best Prices snapshot.JPG

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  • Root Admin

Hello @Lewis67 and :welcome:

Let's try resetting your browsers and go from there.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the reset sync button and click on the button
At the prompt click on Ok.

.
Reset Your Browser Settings
.

  1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
  2. Select Settings.
  3. At the bottom, click Show advanced settings…
  4. Scroll down until you see “Reset settings”, Then click on the button Reset Settings.
  5. In the dialog that appears, click Reset.

.
Close Chrome and restart it and check it out for me please

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