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Newbie on here. Help!

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I've noticed hundreds of people are having trouble with MWB. i recently had an update and since then, I can't even connect to MWB and I like everybody else is paying for a service I'm not getting. I have Premium and I do not recall what the update or upgrade is, but MWB does not work. Is there an easy fix? I can't find a support phone number and I'm quite POd.

I attached a screen shot. Thanks.

Screenshot (60).png

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