Malwarebytes Exploit Protection will not start

[ostapbulba]

I'm running Malwarebytes Premium 3.1.2. This morning Exploit Protection failed (fails) to turn on. I've manually updated mbam and restarted machine to no avail. 

System is Windows 10 Pro, and I'm running BitDefender for anti-virus.

[Porthos]

@ostapbulba

Hi And Welcome

• Create and obtain an mb-check log
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

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[ostapbulba]

Files attached.

mb-check-results.zip

Addition.txt

FRST.txt

[Porthos]

Just had my first MB client call. I had him quit MB from the system tray and wait a bit and then reopen from the desktop shortcut and it came on.

Give that a try and report back.

[ostapbulba]

Curious. Now MBAM won't start and I get this message "Unable to connect to service".

[nikhils]

There is a possible pending reboot involved here.

Can you please try this:

1. Right click on Malwarebytes tray icon and click on "Quit Malwarebytes"

2. Reboot your machine

3. After reboot launch Malwarebytes again.

Let us know if that helps.

[ostapbulba]

MBAM starts but Exploit Protection cannot be started. 

[nikhils]

Hi @ostapbulba

Your logs indicate a 213 error which means some of your files did not get replaced correctly.

Here is my recommendation:

1. Download the latest product installer from https://downloads.malwarebytes.org/file/mb3

2. Run the installer on top of your existing product.

3. That should fix your issue of AE not starting correctly.

Do let us know if it worked.

[ostapbulba]

Problem solved. Thank you for the advice. 

[nikhils]

Great, glad to know everything is working well now.

Let us know if you run into any issues.

Thank you.

[ogy]

"Unable to connect to service". ..

I had the same problem .

My English is very weak ...I like very much Malwarebytes .
I tried the following easy steps :
1 . Go to    MSCONFIG    . ( ,,Win" key+,,R" key, paste MSCONFIG )
2 . In MSCONFIG go to SERVICES
3 . Click on the left down corner ,,HIDE ALL MICROSOFT SERVICES ".
4 . Them just activate    Malwarebytes Service .
5 . Close MSCONFIG ( no need to restart PC )

6 . Now you can start  Malwarebytes .

All The Best !