MB unable to start - unable to connect to the service

[johna00]

Hi, I'm having he same problem. At first, it was the root check that wouldn't start but after rebooting my laptop, I get the "unable to start service" when trying to start the program itself... Bad update?

Thanks!

 

[Aura]

Hi johna00

I moved your thread in the Malwarebytes 3 section so you can receive proper assistance.

You can start by providing the logs and details asked in the thread below here.

https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

Thank you!

[nikhils]

Hello @johna00

Lets try and run the MB-Clean tool and get a clean install on your system.

Tool can be found at : https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.
2. Tool will automatically clean up the older  product and will ask you for a restart.
3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .
4. Click on "Yes" to reinstall MB 3.×.
5. Now you will have the latest product installed.

Let us know if that fixed the issue.