FeeDee Posted June 6, 2017 ID:1133382 Share Posted June 6, 2017 Hi to the forum.Just joined now because for the first time ever I am having a prob with mbam,namely the error code mentioned in the thread title.I am not really tech savvy so this bothers me quite a bit as you can imagine.I am relying heavily on your guidance in this matter.I am enclosing a screenshot and if there is any further information required please let me know.Many thanks in advance.PS sorry i made a hash of the clip. Link to post Share on other sites More sharing options...
nikhils Posted June 6, 2017 ID:1133400 Share Posted June 6, 2017 Hello @FeeDee We need a few logs to analyze the issue namely FRST.txt, Addition.txt and mb-check-results.zip. Please use the following forum post below to provide the logs: Thank you, Link to post Share on other sites More sharing options...
FeeDee Posted June 7, 2017 Author ID:1133684 Share Posted June 7, 2017 Hi and many thanks for your very fast and helpful reply.I have downloaded the necessary files and will include them below. http://mb-check http://FRST.txt http://Addition.txt Link to post Share on other sites More sharing options...
1PW Posted June 7, 2017 ID:1133696 Share Posted June 7, 2017 (edited) Hello @FeeDee: The 3 output diagnostic files failed to post in the proper manner. Please simply drag & drop the file icons, with their original filenames, to the bottom "light gray" area that has the paperclip symbol on the left. Those 3 logs should be mb-check-results.zip, FRST.txt, and Addition.txt. Additionally, please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Thank you. Edited June 7, 2017 by 1PW Link to post Share on other sites More sharing options...
FeeDee Posted June 7, 2017 Author ID:1133931 Share Posted June 7, 2017 19 hours ago, 1PW said: Hello @FeeDee: The 3 output diagnostic files failed to post in the proper manner. Please simply drag & drop the file icons, with their original filenames, to the bottom "light gray" area that has the paperclip symbol on the left. Those 3 logs should be mb-check-results.zip, FRST.txt, and Addition.txt. Additionally, please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Thank you. My apologies for the "files".I have draged them again and hopefully they work.I am also hoping my mbam is also working behind the scenes. mb-check-results.zip Addition.txt FRST.txt Link to post Share on other sites More sharing options...
1PW Posted June 7, 2017 ID:1133947 Share Posted June 7, 2017 Hello @FeeDee: Perfect! The 3 files made it through okay. No apology is necessary. These forums take some getting used to. Now @nikhils has something to analyze. Thank you. Link to post Share on other sites More sharing options...
Telos Posted June 7, 2017 ID:1133948 Share Posted June 7, 2017 @FeeDee Just FYI... this is likely related to F-Secure. If you still have the connection problem after following the advice from MB's @dcollins, I'm sure @nikhils will have good advice for you. Link to post Share on other sites More sharing options...
FeeDee Posted June 7, 2017 Author ID:1133955 Share Posted June 7, 2017 Hi to all you guys who gave such prompt attention to my problem it is gratefully appreciated.Took me a little while to get it executed but finally success.Thank you all very much.It is good to know there are people like you to call on.Good luck to all on the forum. Link to post Share on other sites More sharing options...
Telos Posted June 8, 2017 ID:1133962 Share Posted June 8, 2017 Glad to have helped. Enjoy MBAM v3. Link to post Share on other sites More sharing options...
FeeDee Posted June 9, 2017 Author ID:1134198 Share Posted June 9, 2017 Hi guys didn't think i would be back so soon.Sorry to say i had the same message tonight " Unable to connect to the Service " but thankfully after executing a repeat of your advice got sorted.I will have to monitor it and let you know if i have any repeats (hopefully not).Many thanks again for all your help and assistance. Link to post Share on other sites More sharing options...
Telos Posted June 9, 2017 ID:1134225 Share Posted June 9, 2017 @FeeDee Not that it makes any difference, but I excluded the folder "C:\Program Files\Malwarebytes" with F-Secure. Link to post Share on other sites More sharing options...
FeeDee Posted June 9, 2017 Author ID:1134297 Share Posted June 9, 2017 11 hours ago, Telos said: @FeeDee Not that it makes any difference, but I excluded the folder "C:\Program Files\Malwarebytes" with F-Secure. Forgive my lack of take-up but can you explain above quote please. Link to post Share on other sites More sharing options...
Firefox Posted June 9, 2017 ID:1134298 Share Posted June 9, 2017 @FeeDee see this post to see if it helps with your issue.. Link to post Share on other sites More sharing options...
Telos Posted June 9, 2017 ID:1134350 Share Posted June 9, 2017 (edited) 12 hours ago, FeeDee said: 23 hours ago, Telos said: @FeeDee Not that it makes any difference, but I excluded the folder "C:\Program Files\Malwarebytes" with F-Secure. Forgive my lack of take-up but can you explain above quote please. It referred to the folder exclusion referenced in dcollins link I posed earlier. In that link he excluded the folder... C:\Program Files\Malwarebytes\Anti-malware When I did this for my system, I made F-Secure's exclusion one folder level up... C:\Program Files\Malwarebytes OK? Edited June 10, 2017 by Telos Link to post Share on other sites More sharing options...
FeeDee Posted June 10, 2017 Author ID:1134460 Share Posted June 10, 2017 Thanks again guys for the information and for all the help throughout it is as usual gratefully appreciated.Keeping an eye on things and all sems good tonight.Good luck with all the work. Link to post Share on other sites More sharing options...
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