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I received notification of an update yesterday and installed it.  When I started my computer this morning, I received an error message that stated "unable to connect to server".  I attempted a second restart to see if it would clear up the issue and received the same message.  Not sure if I should uninstall and reinstall or if there is a patch that will work.  Please advise!

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@TigerDawgs @ta2thumper Hi and welcome.

Download the installer and install over the current install. https://downloads.malwarebytes.com/file/mb3

If that does not work. You can do a clean install.

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 

 

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