Real-Time Malware Protection loading issue

[jadinolf]

I have been experiencing the same thing myself after NOT having any problems previously.

 

A reboot fixes it for me but yes, it is becoming a PITA.

[AdvancedSetup]

Hello @jadinolf

If you're having intermittent issues with the program, please read the following and attach the requested logs and someone will assist you in getting things working.

Thank you

Ron

 

[jadinolf]

Thanks Ron.

[jadinolf]

Here ya go

 

FRST.txt

mb-check-results.zip

[dcollins]

According to your mb-check-results, all of your real time protection layers are turned on. Can you check your main MB3 dashboard and see which module is reported as off?

[jadinolf]

22 minutes ago, dcollins said:

According to your mb-check-results, all of your real time protection layers are turned on. Can you check your main MB3 dashboard and see which module is reported as off?

I don't get it. Web Protection was reported as OFF. I tried to turn it on but nothing.

Then I ran those two tests that you requested and rebooted and Web Protection was on.

Malware protection is normally the one that is reported as off.

 

[jadinolf]

Anyway, happened again last night. Malware protection OFF. I uninstalled Malwarebytes and reinstalled it.

So far- so good but it doesn't happen every time.

Fingers crossed.

[jadinolf]

Same thing happened after boot up this afternoon.

Reboot made everything good.

I know others are experiencing the same problem. Any ideas?

 

 

[dcollins]

Can you turn on Event Log Data under Settings -> Application, and then the next time this happens, please run mb-check from https://downloads.malwarebytes.com/file/mb3? This will make sure we have the most recent set of data that should allow us to see what's happening

[jadinolf]

Thanks for the reply Devin.

I just turned it on.

If I shut it down now and start up it will probably do it but I'm, busy right now. If it happens, and I'm sure it will, you will see it a little later.

This i5 computer with16Gb of memory and Windows 7 Pro seems to be the only one to have the problem.

Edited June 5, 2017 by jadinolf
typing error

[jadinolf]

Nothing yet.

It has been running fine since my last post.