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Trying To Set Up New Account

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Hello. I am trying to set up an account for Malwarebytes.  I checked my email from Malwarebytes going back to 2014 and when I looked there were no instructions on how to set up an account. Now, I am getting an Error code: 2S129/2 after trying to validate my email account which should be in their system since I receive emails in the past 3 years. Is it possible for someone to look into this matter. Thank you for any help on this.

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