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Slow Computer

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  • Root Admin

Hello @Kansas27 and :welcome:

A slow computer is not necessarily and infection, but we'll go ahead and check for any type of infections and see about getting you fixed up.


Please restart the computer first and then run the following steps and post back the logs when ready.

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus




adwcleaner_new.png Fix with AdwCleaner


Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Download Sophos Free Virus Removal Tool and save it to your desktop.

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.



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Here are the results from JRT.txt. 


Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 8.1 x64 
Ran by Sean (Administrator) on Thu 06/01/2017 at 16:57:27.22

File System: 3 

Successfully deleted: C:\Users\Public\Desktop\ebay.lnk (Shortcut) 
Successfully deleted: C:\Users\Sean\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmnlcjabgnpnenekpadlanbbkooimhnj (Folder) 
Successfully deleted: C:\Users\Sean\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\bmnlcjabgnpnenekpadlanbbkooimhnj (Folder) 

Registry: 2 

Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\0322591494878760mcinstcleanup (Registry Key) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{4C9E50E2-7DE4-4AD9-BC8A-04A401F376BF} (Registry Key)

Scan was completed on Thu 06/01/2017 at 17:06:11.56
End of JRT log

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And results for AdwCleaner.

# AdwCleaner v6.047 - Logfile created 01/06/2017 at 19:27:49
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-31.2 [Server]
# Operating System : Windows 8.1  (X64)
# Username : Sean - HOME
# Running from : C:\Users\Sean\Downloads\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder deleted: C:\Users\Public\Pokki
[-] Folder deleted: C:\Users\Sean\AppData\Local\Google\Chrome\User Data\Default\Extensions\bbdfnhblopmjjmghkgflplloabcclbmj

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Data restored: HKU\S-1-5-21-3577206216-385169798-2617372635-1001\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Value deleted: HKU\S-1-5-21-3577206216-385169798-2617372635-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Pokki]

***** [ Web browsers ] *****

[-] [C:\Users\Sean\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: bbdfnhblopmjjmghkgflplloabcclbmj


:: "Tracing" keys deleted
:: Winsock settings cleared


C:\AdwCleaner\AdwCleaner[C0].txt - [1894 Bytes] - [01/06/2017 19:27:49]
C:\AdwCleaner\AdwCleaner[S0].txt - [2566 Bytes] - [01/06/2017 19:25:34]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2040 Bytes] ##########

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