Firefox infected by Malware. Keep having this green & orange popups

[buailaju]

I keep having these green popups on top every time I visit a Steam website or Amazon on Firefox; along with an orange "View Similar" popup every time I view images, mostly in Google Images. Most of the time, the page went grey every time I put a cursor on these popups.

I've had Malwarebytes along with Avira and Avast to scan for these; refresh the website; and I still keep having these malware.

There are other examples too, like the "Ads by RF" black popups on occasion.

 

Can you help?

[AdvancedSetup]

Hello @buailaju and

 

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02

 

 

Fix with AdwCleaner

 

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[buailaju]

Done.

Attached are the logs.

Also includes image shot of malware Sophos unsuccessfully cleaned.

 

Please reply.

Addition.txt

FRST.txt

SophosVirusRemovalTool.log

AdwCleaner[C10].txt

JRT.txt

[AdvancedSetup]

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the “reset sync” button and click on the button
At the prompt click on “Ok”.

.
Reset Your Browser Settings
.

1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
2. Select “Settings”.
3. At the bottom, click “Show advanced settings…”
4. Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”.
5. In the dialog that appears, click “Reset”.

.
Close Chrome and restart it and check it out for me please

[buailaju]

Did the above you've mentioned, still keeps coming back to the browser. It even messed with the Google Image Search results and made page gray.

 

[AdvancedSetup]

Which browser is affected for you?

Please open Malwarebytes and do a Threat Scan and post back the log

 

[buailaju]

Firefox.

Here's the report after the Threat Scan. MWB reports nothing but I'm concerned Firefox is still infected.

MWB Threat Scan report.txt

[AdvancedSetup]

Go ahead and export your bookmarks. Then uninstall Firefox and run a new FRST scan and make sure you place a checkmark in the Additions.txt check box and attach both new logs. I'll try to take a look tonight if I have time.

Just use IE or Chrome while Firefox is removed, and don't forget to reboot after the removal even though it won't ask.

Thanks

 

[buailaju]

Already uninstalled Firefox and scanned with FRST.

 

Here's the report.

Addition.txt

FRST.txt

[AdvancedSetup]

Okay please run the following.

1. It will run a full disk check which may take a few hours to run, let it run to completion please.
2. It will delete you current background image. Save a copy of it if you want to keep it.
3. It will reset IE back to defaults
4. It will remove entire Mozilla folders including any bookmarks or other settings you may have had. Make sure if you want bookmarks you save and don't store under the Mozilla folders.

Please uninstall all versions of Java first, then run this.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

I will be out most of the day tomorrow but will check back with you later in the night when I get back.

Ron

 

[buailaju]

Quote

Okay please run the following.

1. It will run a full disk check which may take a few hours to run, let it run to completion please.
2. It will delete you current background image. Save a copy of it if you want to keep it.
3. It will reset IE back to defaults
4. It will remove entire Mozilla folders including any bookmarks or other settings you may have had. Make sure if you want bookmarks you save and don't store under the Mozilla folders.

Please uninstall all versions of Java first, then run this.

 

Which software I have to run a full desk check?

FRST right?

 

[AdvancedSetup]

Yes, just run the fixlist with FRST and it will do everything for you.

 

[buailaju]

Tried.

FRST came up with this message:

the .txt isn't even in the same folder as the tool.

Edited June 3, 2017 by buailaju

[AdvancedSetup]

Download the file I provided in post #10 and save or copy it to the same location as FRST is.

Good night.

Ron

 

[buailaju]

Here's the fixlog.

Fixlog.txt

[AdvancedSetup]

With Firefox gone, are there still any signs of an infection at this time?

 

[buailaju]

 

I'm using Chrome right now.

So far, no infection.

Btw, I've also installed Avira and Avast and have them scanned the PC just in case.

[AdvancedSetup]

Okay, assuming there are no longer any redirects or issues. You should be able to download and reinstall Firefox. Then restore your bookmarks and let me know if all seems okay now.

Thanks

 

[AdvancedSetup]

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